ERMS : Inbound e-mails into SAP from exchange server
We are trying to setup ERMS with in the CIC Webclient.
We are on CRM 5.0 , WAS 7.0 and using MS exchange server 2003.
The outbound email are successfully setup using info from Notes <b>455140</b>,
and <b>Agent inbox FAQs</b> and <b>How to guides on ERMS by John Burton</b>.
But the inbound emails are not coming into SAP system from the e-mail server.
We also checked note <b>46147</b> to fix issues of inbound email but were not successful.
I also checked the blog by Thomas Jung.
We just have one instance of SAP CRM system.
Please let me know if we are missing anything or
if there is any config to be done on the MS Exchange server in detail.