SAP CRM Integration - Telecom Legacy Systems scenario

[Former Member]

Hi,

In a Telecom Scenario there are implementations that use say only SAP CRM which has to be integrated with Legacy systems having Telecom Billing Systems like Geneva,Kenan Arbor etc and say an Order Processing (OSS) system etc.

So how do we integrate SAP CRM, bcoz here the R/3 will just be a standalone CRM server having EP as its frontend but all Billing related data and Order status come from external systems

How do we then map it to CRM systems to have consistency across all interfaces where the main master account server might be a propriety Mainframe system

[Former Member · Accepted solution]

Hi,

My recommendation would be to use ABAP proxies.

http://help.sap.com/saphelp_nw70/helpdata/en/02/265c3cf311070ae10000000a114084/content.htm

[Former Member · Accepted solution]

Hi,

Thanks for replying. The ABAP proxy based implementation is limited to few scenarios only in practical telecom SI scenario you might have to Integrate using JMS ( Queues ) , XML & Non Web AS 6.4 based components. Here we need to have to use Adapters for communicating between XI & Non SAP components....

There are certail generic Adapters & EDI interfaces available.I wanted to have info on how we integrate them can we code a j2ee or XML based adapter on our own if Yes how to Integrate it with XI for information Interchange & mapping Non SAP elemenst say Order Status from some generic ordering system based on Mainframe to SAP crm & maintain consistency

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[Former Member]

Hi Saurabh !

1. You can create webservices directly in the ABAP stack of CRM. To do so, refer to the following...

http://help.sap.com/saphelp_nw04/helpdata/en/9b/dad1ae3908ee44a5caf57e10918be9/frameset.htm

[original link is broken]

2. You can also set up web services in XI. To do so, refer to the follwoing documents...

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/336365d3-0401-0010-9884-a651295a...

http://help.sap.com/saphelp_nw04/helpdata/en/31/daa0404dd52b54e10000000a1550b0/frameset.htm

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/ebb4c490-0201-0010-86be-88dd6fd4...

/people/siva.maranani/blog/2005/03/01/testing-xi-exposed-web-services

3. You will need a front-end application to capture the data and call the webservice (exposed either in XI or CRM).

4. XI will just expose the webservice via an interface, it will not provide any sort of UI for data capture, or calling the webservice.

refer the below links

See the below links

Siebel - http://www-128.ibm.com/developerworks/rational/library/05/419_siebel/index.html

/people/siva.maranani/blog/2005/09/15/push-data-to-mvc-architectured-application-using-xi

/people/siva.maranani/blog/2005/09/03/invoke-webservices-using-sapxi

/people/siva.maranani/blog/2005/03/01/testing-xi-exposed-web-services

See the below links

/thread/93179 [original link is broken]

/people/yomeshp.sharma/blog/2006/06/01/integrating-jdedwards-system-with-xi-using-iway-adapter-part--i

part -II /people/yomeshp.sharma/blog/2006/06/01/integrating-jdedwards-system-with-xi-using-iway-adapter-part--ii

part -III /people/yomeshp.sharma/blog/2006/05/31/integrating-jdedwards-system-with-xi-using-iway-adapter-part--iii

https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/e2aeb02c-0601-0010-d680-c9be61ff...

/thread/96443 [original link is broken]

/people/sriram.vasudevan3/blog/2005/03/18/points-to-ponder-over-while-considering-webservices-implementations-vis-a-vis-eai

May be this could throw some insight into iway .

Pls rewards if useful

[Former Member]

Thank for the links sent by you see i was looking for 2 things

1. Since all links talk about specific adapters like iway etc can we code the Adapter on our own based on j2ee platform.

2. In a telecom scenario (if your are exposed to it) we have a seperate Billing & ordering Systems apart from Mapping part... how can we have a product catalogue emanating from a Billing or Ordering System gets defined & mapped to the catalogue created in CRM system is it with the CRM R3 System or thru webservices update to any CRM component if yes then plz elaborate how to implement it