Urgent Correction cancellation

[Former Member]

Can anyone tell me how to close an urgent correction, the associated change request and support message after the change request has been approved but then the decision is made that no work is required. The developer has not been assigned to the urgent correction and no transports have been created.

[Former Member]

Hai Nanacy,

If the urgent correction is in created state you can go to action and click withdraw correction.This will close the Urgent correction and the preceeding document i.e., change request will be changed to to be approved status.Then you need to close the Change request manually and close the support desk also manually.

Please revert for any clarification,

Thanks and regards,

Avinash.