return order configuratiion setting

[Former Member]

hi every body

i have doubt regarding return order copy control settings( pls don't post any notes regarding return order, pls clarify my doubt). i am practising on IDES 000 and 800 clients. in 000 client copy control settings r RE-credit memo request ONLY but in 800client settings r in two types

1. RE--return delivery-credit memo request

2.RE- credit memo request(directly)

here i have doubt is in real time which type of settings we come across. 000 /800 settings. because, if client req is unless meterial is delivered and received by their company people customer shouldnot get credit. in this scenario in 000 client we have set copy control settings between return order and return delivery. thats why i asked u people while i work in real time i come across which type flow like in 000 or like in 800. one of my said in real time settings which r in 000 would be there.

plssssss

will reward.

[Former Member]

Hi,

Both the scenerio are used in real time:

Eg:

1.RE--return delivery-credit memo request - this is used with referenece to sales order - Qty based

2.RE- credit memo request(directly) - this is also can be done with reference to sale order - in case of price difference.

Both the process are used in differenent scenerio.

Reward if it helps

Regards

Prasanna R