OVSD - Open View Service Desk Used by HP
A service desk that acts proactively is critical to any business with e-services because every disruption to e-commerce is immediately visible to the customer. These disruptions can result in a tremendous loss of revenue and customers to competitors.
HP OpenView Service Desk 5.0 is a comprehensive, scalable IT service desk solution based on a unified configuration management foundation. Using the HP OpenView Service Desk solution, your IT organization can easily streamline IT service processes as well as manage the IT service life cycle through comprehensive service level management capabilities. Built on ITIL principles and leveraging industry best practices, Service Desk enables you to manage IT services and provide effective controls for your critical service support and service delivery processes.
The solution has standards-based open interfaces and adapters you can use to integrate to other solutions. With its powerful functionality, an intuitive user interface and drag-and-drop customization, HP OpenView Service Desk has established itself as the premier solution for service providers and enterprise customers.
Features
Integrated IT Service Desk solution built on an unified and open Configuration Management Database (CMDB)
Based on the ITIL and HP ITSM best practices
CMDB graphical viewer, offering an amazing flexibility in browsing and searching the CMDB
Complete Help Desk Management solution handles end user calls as well as automated alerts and events from infrastructure management solutions
Comprehensive Change Management solution to control IT infrastructure change and improve service availability
Management of the whole life cycle of SLAs and OLAs, enabling enterprises and service providers to successfully manage service levels from a customer experience perspective and run IT like a business
Help Desk, Change and Service Level smart reports
New Java GUI, with Webstart-enabled easy deployment
<b>Reward Points</b>
Regards
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