Delete Service Desk Messages

[Former Member]

Hi All-

I am having some difficulty deleting support messages from our Solution Manager 4.0 system. I have read all related threads on this forum however I have yet to successfully delete a support message.

I have tried 2 methods.

Method 1:

-Transaction Dnotif

-Enter Support Message

-Click the Change button

-Change the Status to Complete Notification

-Click the Save button

-Change the Status to Mark for Deletion

-Click the Save button

-Copy report CRM_ORDER_DELETE

-Change the line: parameters: no_check type crmt_boolean default false no-display. to parameters: no_check type crmt_boolean default false. ""no-display

-Execute report with Transaction Type SLF1

With this method I encounter an error "Purchasing Documents cannot be deleted"

Method 2:

-Transaction Dnotif

-Enter Support Message

-Click the Change button

-Change the Status to Complete Notification

-Click the Save button

-Change the Status to Mark for Deletion

-Click the Save button

-Create a report "Z_DELETE_BASIC_NOTIFICATIONS" per note 566225

With this method only the contents within the Overview tab are deleted. The support message is not completed deleted from the queue in Transaction Monitor.

Has anyone had success with completely deleting service desk messages via these methods, or any other methods?

Thanks,

Nathan

[Former Member]

Dear Nathan,

To delete the basis part of a support desk message please follow note

566225. The CRM part can be archived with transaction SARA and the

archiving object CRM_SERORD. For CRM test messages alternatively the

report CRM_ORDER_DELETE can be used.

If the CRM Support Desk messages include an item (as e.g. with the

delivered standard settings of transaction type SLF1) the described

behaviour of report CRM_ORDER_DELETE is correct and conform to the

standard behaviour of the SAP CRM:

CRM transactions that include items with the status 'Completed' or

'Released' can not be deleted.

If e.g. in a support desk message of transaction type SLF1 the status

'In Process' is set the item of the message automatically gets the

status 'Released'. Analog for the item the status 'Completed' is set

when the status of the message is set to 'Completed'. Therefore messages

that once had the status 'In Process' can not be deleted anymore. Such

transactions only can be archived.

Hope it helps and please kindly feedback.

Regards

Amit

[Former Member]

Thanks Amit that was a very helpful, well articulated answer.