CRM_DNO_MONITOR, CODE GROUP NOT APPEAR

[Former Member]

Hi,

On CRM_DNO_MONITOR transaction i can't see the code group when i displayed the tickets created on service desk. When i filtered for this field it works but the field value is not displayed. Can anybody help me?.

In addition i need to know the table name where solman save this data.

Thanks,

Claudia

[Former Member]

Hi People,

I'm facing a serious problem while saving the transaction CRM_DNO_MONITOR.

I created a custom and attached it to the standard tabstrip on this transaction.

When I changed the details on this custom screen and SAVE using the button on the standard menu, my details are being SAVED perfectly. As soon as I save it, I'm issuing a message saying 'Data Saved'.

The problem is once my message is displayed, it is giving me another status message saying 'NO CHANGES WERE MADE'.

This is being shown because, I just changed the custom tab details and there was no user action/change performed on the standard transaction. Now i want to control this. I request you let me know ASAP if there is any solution to this.

I'm trying to use ORDER_SAVE BADI for this, but how can I use it to solve my purpose. Awaiting your quick reply

Thank You

Kamal Kumar

[Former Member]

Hi,

We have ST Release 400 Package Name SAPKITL423 and our version is 4.0.

Thanks,

Claudia

[Former Member]

Jason,

We dont't have installed ST component, we only have installed STPI. What's meaning of install this component?... what contributes the installation to us of this component?

Thanks,

Claudia

[Former Member]

Hi Claudia,

what version of the SolMan support pack do you have installed?

regards,

Jason

[Former Member]

Hi Jason,

I did it but it isn't work because the field is displayed but it haven't any value, nevertheless when i filtered with this field it work and display all tickets that correspond, but the field not display a value. Do you understand me?

Thanks,

Claudia

[Former Member]

Hi Gonzalez,

have you applied Note 1058960 - Enhancing the monitor display: Catalog/Code, Installed Base?

regards,

Jason

[Former Member]

Hi Gonzalez,

on the results screen go to Settings > Layout > Change

On the Displayed Columsn tab, highlight Code Groups in the right-side box, and click the arrow to bring it into the left box.

Click Save.

I'm not sure about the table name.

regards,

Jason