E-sales

[Former Member]

When Customer created a e-Sales order and select Credit Card as a payment method, if for any reason the Credit Card Payment transaction is not approval, the customer gets the R/3 Order Number but never got the message that the payment transaction was cancel or declined

Few Days later the customer call Customer Service asking for the status of the orders because did not receive the products and at this time is when the customer knows about that the credit card transaction was not approval.

We need to send a message when customer is creating the order and the credit card transaction is not approve, so the customer will know immediately that the order was cancel or has problem. Also we want to show in order status those orders that have been declined.

1)In which Functional Module we can place the message so that it will display on web portal when customer credit card is not Approved .

2)Is there any other way where we can place the message directly in portal system that through Java scripting language .

[Former Member · Accepted solution]

Hi,

How r u guys doing the credit card transaction. If you are using a web service from the credit card company, then you should automatically know when the payment gets rejected.

If there is a delay in notification from the credit card company ( which is normally he case), please issue an e-mail output from your sales order ( output condition) indicalling cancellation and use a smartorm or sapscript providing the reasons.

Thanks

Ganesh.S