Support teams determination

[Former Member]

Hello

I am working with SolMan 4.0 and with rule AC 13200137.

The message is created with the SUPPORT TEAM field empty, and a support team appears ONLY WHEN I ENTER THE MESSAGE IN "EDIT" MODE.

I would like the determination of the support team to be carried out AUTOMATICALLY UPON CREATION of the support message.

does anyone know how to do that?

Thanks in Advance,

Lior.

[Former Member · Accepted solution]

unless you changed the action it should occur automatically, not after you open up the message in change mode. Please provide the details of your Support Team determination action and any action conditions you may have assigned.

[Former Member · Accepted solution]

Hi

I created a new action called ZSLFN0001_ADVANCEDFIND_PARTNER

it's details are:

Processing Time: Immediate Processing

Processing Times Not Permitted: No Restriction

Schedule Automatically - checked

Determination Technology: Determination Using Conditions that Can Be Transported.

Rule Type: Workflow Conditions

Action Merging: Max. 1 Unprocessed Action for Each Action Definition

Method: ZCRM_DNO_PARTNER_1 (after implement note: 1041455)

[Former Member · Accepted solution]

Hi Lior,

Did you copy the SAP find partner action or create yours from scratch? The default SAP action has the setting "Process when Saving", try changing yours.

If that doesn't work, I would try two things first to troubleshoot this:

Deactivate your action and activate the default SAP find partner action? Does it work?

If so, try copying the default find partner action again, and change the method to the Z version. Does this work?

regards,

Jason

[Former Member · Accepted solution]

Thanks Jason

It is working now.

I changed the setting to "Process when Saving".

[Former Member]

Hi,

You need to do some configuration in sppfcadm transaction select the profile here then define profile and actions.

Choose the relevant one e.g dno_notif etc and then configure it according to ur need.

Also check the thread

/thread/328253 [original link is broken]

Please reward points if it helps.

Message was edited by:

Prakhar Saxena