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SolMan4.0 - Product determination for SLFN item

Former Member
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Hi guys,

I'm configuring the Service Desk Scenario in the Solution Manager 4.0.

I'm switching from SLF1 CRM transaction in SolMan 3.2 to the SLFN CRM transaction in SolMan 4.0.

My question is:

How is the Service Product Id determined when copyng the ABA notification to the SLFN transaction?

If we use SLF1, we can set the parameter ITEM_PRODUCT_ID in the action Id SLFN0001_STANDARD_DNO_CRM of the Action Profile SLFN0001_STANDARD_DNO.

The problem is that in SolMan 4.0 we have to delete this parameter in order to avoid problems (Note 1011376 - Problems when you create a message after importing SP 9)

Could you please advise?

Kind regards,

Dora

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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For what i remember it's hard coded in a badi.

If i'm correct there is no default product.

Try to find a badi, something like: CRM_SERVICEPROD

(sorry, can't check it at the moment)

Former Member
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Hi Remco,

Thanks for your answer!

In fact there's a Badi in SolMan 4.0 where we can define which is the default service product for the service ticket in the new IC WebClient UI application.

The badi is named: CRM_SERVICEPROD_BADI, but there's only one implementation which is Inactive! So I don't know whether this badi is called in SAP GUI...

Additionally, I was trying to set up the scenario first in our old SolMan3.2 system, where there's no such a Badi, so I really don't know where we can define the default service product!

Any tips?

Kind regards,

Dora

Answers (0)