Customer Return

[Former Member]

We went live on 1st April.Now the customer has returned the goods.

How to do it.As there was no sales order or Billing for that customer.

Regards

Biswajit

[Former Member]

Incase of Return Sales Order:

T.Code for copy control: VTAF

Source Document: F2

Target Document: RE

Item category REN

Considering the above settings are done:

Create return sales order RE (with Reference to Billing Document) & the data will be copied as it is in Return Sales Order - RE. For Eg: here you require to change to quantity from 10 to 2, as you want to take back into Inventory of only 2.

<u><i><b>*** Incase if the refernce document is not available, ensure to map the Return Scenario similar to regular, but without reference to preceding document. Ensure that Pricing Procedure allows manual changes, so that the necessary can be maintained & Return sales Order can be processed without reference to preceding document. For Example in T.Code: VOV8 for Sales Order Type, Select Sales Order Type RE & copy as say ZRE. In ZRE, ensure to check that reference document is not mandatory. Alternatively, do not maintain in Sales Document Type RE, as reference mandatory & use the same for both. Be careful in configuring pricing procedure accordingly </b></i></u>

Incase of Return Delivery:

T.Code for copy control: VTLA

Source Document: RE

Target Document: LR

Item category REN

Considering the above settings are done:

Create Return Delivery through T.Code VL01N & do PGR (Post Goods Receipt). This will add the stock to blocked stock. This will take care of Inventory.

To address the issue of how to take Credit for Excise, use T.Code: J1IH --> other Adjustment & based on the credit to be taken, make the necessary entry.

Incase of Credit Memo:

T.Code for copy control: VTFA

Source Document: RE

Target Document: Credit Memo

Item category G2N (Check in System)

First in VA02, remove the Billing Block in Return Sales Order - RE & save the document. Now in T.Code: VF01, enter Return Sales Order Number & select the appropriate Billing Type (Credit Memo) & Enter& Save. This will create Credit Memo.

Hope this helps you.

Regards,

Rajesh Banka

Reward suitable points.

[Former Member]

Dear Biswajit,

Return it with Legacy billing document as a refernce.

[Former Member]

Biswajit

for this u need to have a seperate document type to create return order without billing reference. create return order and PGR. then create credit memo with reference to return order after removing the billing block

Jai

[former_member183879]

Dear Biswajit,

Even without invoice also, you can do returns.

Return order of RE type in VA01

Return delivery of LR type in VL01N

Credit of invoice type RE in VF01

In VL01N when you do LR, the movement type will be 651 and it will take the mateiral to return stock.

To make it sellable stock, you have to do a stock transfer in MB1B or in MIGO using movement type 435(I m little doubtful onthis, pls check on this.)

Reward if this helps.

[Former Member]

Hi,

You can create return order with out reference also. or if the quantity is very less you can give the credit memo.

Hope this solves your issue.

Regards,

Naveen Duggineni

[Former Member]

Hi Biswajit,

Even if that is the case the legacy data you must have uploaded in the production system ?

Kindly update

Regards,

Amrish Purohit

[Former Member]

Dear ,

As Billing was done for this sales oder,So It wasn't a Open case.

So we hadn'tt taken it .

Regards

Biswajt

[Former Member]

Hi,

Secondaly if return order is not marked for madatory reference(which i think it will surely be marked then you can directly create return order,return delivery and credit memo.

Regards,

Amrish Purohit