Service Desk configuration

[Former Member]

Hi

Can anyone help me the steps for Service Desk configuration

Please send me the Docc to my ID-swaroop.neni@gmail.com

Regards,

Swaroop

Message was edited by:

Swaroop

[Former Member · Accepted solution]

Hi,

You view these weblog config guides.

/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go

/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm

FAQ

https://www.sdn.sap.com/irj/sdn/docs?rid=/library/uuid/a281d7ea-0c01-0010-679d-b8c7fd120295

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

also the technical paper available on service.sap.com in media section of solman.

Please reward points.

[Former Member]

I need it for 4.0

[Former Member]

Like most of us.

That's the main problem. I haven't found any (good) documentation to set-up servicedesk for Solution Manager 4.0.

However, using the above documentation and blogs will give you enough information to setup the service desk in solman 4.0. (maybe with a little bit help from the sdn forums.)

[Former Member]

Take a look at the following notes:

662441

898614

949292

Also the following blog can be handy:

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies

(remember, there are some differences between solution manager 3.2 and 4.0. This also involves the names for the BC-sets.)