SAP Solution Manager

[ravi_kumar100]

Hi Gurus,

What is the use of SAP Solution manager?

Is it used in anyway for resolving ticket issues or not?

Regards,

Sarosh

[Former Member · Accepted solution]

Dear Sarosh,

http://help.sap.com/saphelp_sm32/helpdata/en/ae/64c33af662c514e10000000a114084/frameset.htm

The SAP Solution Manager supports you throughout the entire lifecycle of your solutions, from the Business Blueprint thru configuration to production operation. It provides central access to tools methods and preconfigured content, that you can use during the evaluation, implementation, and productive operation of your systems.

Service Optimization:

Issue tracking is an interface between your support organization and SAP support. SAP support staff can coordinate the cooperation between you and SAP support, with this function, for example by proposing solutions for problems.

1. You or SAP Support identify a problem in your solution which requires action (issue).

2. You or SAP Support create a new issue from a service, in the SAP Solution Manager Issue Tracking. The SAP Support enters a recommendation to SAP Support Services.

3. You contact SAP, and request a Support Service which solves it. The link between the issue and service is retained.

4. SAP support or the support team perform the service for your solution landscape at your site, or remotely.

5. While performing the service, SAP Support updates the problem information in the Issue Tracking.

6. You can analyze open issues.

7. Implement the recommendations for the problems.

8. Update the issue status in the SAP Solution Manager, and close it.

Solutions:

You can combine systems and business processes in a solution, according to your requirements, to monitor and improve your most important production business processes in the systems.

You can:

· Create New Solutions

· Define Business Scenarios

Regards,

Naveen.

[Former Member]

just to add :

SAP Solution Manager is a centralized, robust solution management toolset that facilitates technical support for distributed systems – with functionality that covers all key aspects of solution deployment, operation, and continuous improvement. It combines tools, content, and direct access to SAP to increase the reliability of solutions and lower total cost of ownership.

With SAP Solution Manager, you can be sure your entire SAP solution environment is performing at its maximum potential. The toolset addresses your entire IT environment, supporting SAP and non-SAP software and covering current and forthcoming SAP solutions. As part of SAP NetWeaver, SAP Solution Manager is included in the annual maintenance fee for SAP solutions.

SAP Solution Manager targets both technical and business aspects of your solutions, focusing strongly on core business processes. It supports the connection between business processes and the underlying IT infrastructure. As a result, it eases communication between your IT department and your lines of business. And it ensures that you derive the maximum benefits from your IT investments.

SAP Solution Manager features and functions include:

<b>SAP Business Suite implementation</b> – SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.

<b>Global rollout</b> – The toolset eases process standardization and harmonization across organizations and locations by providing proven methodologies and all necessary functionality. You can more easily implement standardized settings at local sites, because configuration settings needn't be re-entered into local components.

<b>Synchronization of custom settings</b> – With SAP Solution Manager, you can maintain consistency as you customize your heterogeneous IT environment. It enables safer administration of customization, less error-prone replication of custom settings, and simpler consistency checks. SAP Solution Manager reduces manual synchronization efforts by automatically distributing custom settings to various systems simultaneously, and by centrally managing all requests to synchronize settings.

Testing – SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.

<b>IT and application support</b> – The support desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.

<b>Solution monitoring</b> – SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.

<b>Service-level management and reporting</b> – SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.

<b>Service processing</b> – SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.

<b>source link :</b> <a href="http://www.sap.com/platform/netweaver/components/solutionmanager/index.epx">source link</a>

Regards

Sadhu Kishore

[Former Member]

Hi Ravi,

What is the SAP Solution Manager?

The SAP Solution Manager is the platform that integrates all content, tools and methodologies

for the technical implementation and operation of mySAP.com e-business solutions. It helps

customers to manage their entire mySAP.com solution landscape, including interfaces to

third-party systems with a focus on core business processes. The SAP Solution Manager

consists of an operations area for ordering and performing services, a solution monitoring

section and a support area for activities such as SAP Note search and automatic

implementation.

The SAP Solution Manager integrates in one platform:

• System monitoring (real time)

• Business process monitoring (real time)

• Service level management (SLM Reporting)

• Access to Best Practices for mySAP.com (service procedures / documents)

Proactive and predictive services for optimization and maintenance over the entire

lifecycle (Feasibility >> Integration >> GoingLive >> EarlyWatch >> Conversion >> Upgrade)

• Support desk with integrated messaging for user support (full range help desk functionality with ongoing integration into mySAP Customer Relationship Management (mySAP CRM) and a defined interface to SAP Support)

• Remote support (desktop application sharing and service data transfer)

What Does the SAP Solution Manager Do?

November 8th, 2005

The SAP Solution Manager enables customers to technically implement and efficiently

operate their mySAP.com e-business solution. With the SAP Solution Manager customers can

graphically map their solution landscape with a focus on the core business processes thus

identifying how non-SAP systems are involved in the individual steps of the identified core

business processes in order to proactively avoid interface problems.

Fully integrated into SAP Enterprise Portals, the SAP Solution Manager monitors core

business processes over the entire system landscape. Alerts are displayed graphically in the

mapped solution landscape. Its monitoring functions offer constant, centralized information

about the current status of each system in the entire solution landscape.

As a central service and support platform, the SAP Solution Manager supplies customers with

Self-Services1. It automatically generates customer-specific services that are specially defined

for the customer’s mySAP.com solutions taking into account all elements and system

configuration. The SAP Solution Manager therefore enables customers to avoid problems in

advance and facilitates such tasks as backups, archiving, and upgrades. With its built-in

support desk, the SAP Solution Manager helps customers to set up an efficient internal

support service that is tightly integrated with SAP’s support organization.

Operations Area

In the Operations area of the SAP Solution Manager, customer-specific services and Best

Practices for Solution Management are automatically generated. These services comprise

remote services, Self-Services, on-site services and Best Practice documents. All services and

Best Practices can be ordered via the SAP Solution Manager. The Operations area gives a

clear overview of all customer-specific service recommendations, of all services that have

been performed and the systems in which they have been performed. The results of each

service are available in the form of detailed reports in either Microsoft Word or HTML.

Predictive and Proactive Services

SAP’s predictive and proactive services safeguard the entire customer life cycle. Feasibility

studies focus on integration, operation and risk management and lead to a smooth

implementation and continuous operation. During the technical implementation, the SAP

GoingLive Check takes care of supporting and auditing the startup of operations, while the

SAP EarlyWatch service assures continuous operation and optimization of the solution. Most

of these services are part of the SAP maintenance contract and are available without

additional charge. Whether the service is delivered by SAP, partners or by customers

themselves depends on each specific situation

Continuous Improvement Services – Optimizing the Business Process

Complex situations can be unique to one customer and require special solutions. With years

of experience in such situations, SAP has developed services for continuous improvement.

These services help customers to identify potential problems in their mySAP.com solutions

and are delivered by on-site teams of experienced SAP consultants. For example, the Solution

Management Review services analyze core business processes and identify issues that affect

the normal flow of the core business process. A range of Solution Management Optimization

services, which focus on specific critical weak points of solution management, is then

available to solve these problems. Depending on the service, the service may be performed

on-site or remotely from SAP. Due to the special skills required to deliver services, SAP

offers training courses and certification programs.

Best Practice Documents

Best Practice Documents for Solution Management add to the existing product family of

SAP’s Best Practice service offerings. SAP’s experience with implementation and operation

of existing and newly developed solutions are the basis of these documents.

The intention is to provide important and meaningful information as fast as possible to all

relevant parties – SAP, partners, and customers – and keeping this information up-to-date. If

possible, SAP creates semi-automatic service procedures, which make the realization of the

procedures in the Best Practices easier.

Reward points

Regards

Govind.

[Former Member]

Ravi,

You can use SAP solution manager for resolving tickets(Support), Implementaion, Roll outs, Upgrade etc. The tools available in the SOL MAN like the ASAP roadmap can be used in your implementaion. Here you get access to the extensive business repository and different templates that you can use in your implementation.

Similarly lot of features available for Service like ticket handling etc.

Thanks

Vishal