Credit limits are not recoginized for Maintenance contracts..

[Former Member]

Hi Guys

I am facing an issue with Credit Management..The Problem is while

creating Maintenance Contracts it doesn't seem to be looking at the

available credit and it is stopping the contract from further processing

even there is sufficient credit available to the customer..So we have

to go to T-code VKM1 each time we create a contract and release the

contract manually. .However if we use the same customer for creating a

Standard Order credit limit works fine..

Can anybody help me in identifying the cause of this issue...

Regards

Prasad

[Former Member]

Hi,

Check the item category WVN for Maintenance Contract item, in business data tab credit active will not be checked.

Check this out.

reward points.

chan

[Former Member]

Hi CH

Doesn't it seem strange that you have not checked "credit active" i.e. you don't want credit checks and yet credit checks are happening? Is it standard SAP behavour?

regards

koustav

[Former Member]

Hi Chan

I did check the 'credit active' field for the corresponding item category..We wanted the system to check the customer's credit limit every time we create a contract.But the Problem we are facing is Contract is blocked every time when it is created even there is sufficient credit available for the customer.

Regards

Prasad