Multiple S-users required for OSS integration to SAP

[Former Member]

Dear all

My client handles the IT support for 4 companies. Each of these companies have their own SAP systems & therefore each company have their own S-number.

Currently, I can assign one S-number in the global settings & then I can assign one S-number per user.

The problem however is that each user can post an OSS message for any of the 4 companies & therefore need to be able to specify which S-user should be used at the time of sending the message to SAP.

Any ideas???

[Former Member · Accepted solution]

Dear Danell,

I am not sure whether you have configured the Standard Support Desk Scenario or the Support Desk Scenario for VAR's ASP's and AHP's.

I would request you to kindly visit the URL : http://service.sap.com/solutionmanager

This URL contains an separate section on VAR's / ASP's and AHP's with detailed Subsections for Setup / FAQ's and Documentation.

Hope that the information in this section helps.

Regards

Amit

[Former Member]

I have just received information from SAP that this functionality will be released with support package 15 for Solution Manager 4.0 in 2008.