Using "Customer Fields" tab in Maintain Service Processes

[Former Member]

In the Change Request transaction under Transaction Data there is a Tab for "Customer Fields".

Can anyone tell me how to use this tab.

- Is it a BAdI (If so can you tell me which one).

- Is it an enhancement (If so which one).

- Is it something new?

I checked the program and found the only related BAdI for this package was CRM_ACTIVITY_APPEND. I tried activating it to no avail.

Any suggestions on how to proceed are appreciated.

[Former Member · Accepted solution]

Hi Rae,

try using the wizard of the Enhancement Workbench ( trxn EEWB).

good luck,

Oliver

[Former Member · Accepted solution]

I can add the fields i need in the EEWB, but that creates a 2nd "Customer Fields" tab. The users would be confused having 2 tabs that both say "Customer Fields".

Which brings up another question, is there any other way to create a tab called "Customer Fields". My FA insists he hasn't made any config changes, but i found it quite strange that SAP delivered the transaction with a screen tab called "Customer Fields".