Unexplained User Drops

[Former Member]

We have been experiencing (for quite some time) users getting kicked off their GUI while using our R/3 system. There seems to be no pattern whether it be PC hardware or connection. Here's the only thing I get in the logs and dev trace files and I can't find any related error text or help in the Notes. Any insight you can add would be helpful.

Thanks,

Roger

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Dev Trace file

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M ***LOG R47=> ThResFree, delete (001061) [thxxmode.c 1286]

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Syslog on app server

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14:16:25 DIA 00 358 JSMITH MMBE R47 Delete session 001 after error 061

• Full text from syslog entry ***

Details

Recording at local and central time........................ 07/16/2007 14:16:25

Task................ 12099 . 00 D0 Dialog work process No. 00

User................ JSMITH

Client.............. 358

Terminal............ LAS21888

Session............. 1

Transaction code.... MMBE

Program name........ RMMMBEST

Problem class....... K SAP Web AS Problem

Development class... STSK

Further details for this message type

Module name......... thxxmode

Line................ 1286

Error text.......... 001061

Caller.............. ThResFr

Reason/called....... delete

Documentation for system log message R4 7 :

The user is deleted after an internal error. The specified error

number has the following meaning:

002: Initialization error 003: Receive error

AND SO ON ...........

Contact the SAP hotline.

Technical details

File................ 000048

Position............ 0000333360

Entry type.......... m ( Error (Function,Module,Row) )

Message ID.......... R4 7

Variable parts...... 001061 ThResFrdelete thxxmode1286

Message was edited by:

Roger Eddins

This problem is now happening with the same errors as mentioned above and GUI's are patched and basis support pack SAPKB62060 is implemented. Please advise on any other scenarios where this error can happen.

[Former Member]

Bump

[Former Member]

Please try upgrading your kernel support pack level and the SAP GUI Support Pack Level.

Also take a look at ST22. You might get some clue about exceeding maximum work process run time, etc.

Thank you.

[Former Member]

SAP007,

Thanks for the suggestion. Before I got your response I actually patched the GUI on the user's PC to 640_22 and that stopped the drops. Regardless, you deserve points for being right on the money.

Thanks,

Roger