How do i raise a CSN ticket?

[Former Member]

Hi all,

Whats the procedure or how do i raise a CSN ticket. All that i know about it is - Its different from SAP suport ticket, which we generally raise.

Any pointers are welcome :).

Regards,

- anto.

[vincentlim826 · Accepted solution]

how about go through solution manager service desk ?

[Former Member · Accepted solution]

Srikrishnan - rthe one you are referringto is the normal SAP support message which is not the CSN ticket, to my knowledge.

Vincent- Can you please detail on how to go about it.

Thanks and regards,

- anto.

[vincentlim826 · Accepted solution]

Hi Anto,

why not you go to http://service.sap.com/solutionmanager

SAP Solution Manager -> FAQ -> Service Desk.

it mentioned something like.... Bi-directional interface to SAP to forward messages to SAP Support

the good thing is Solution Manager is FREE !!!!

You can create an internal Support Structure within your organization as well.

cheers,

Vincent

[former_member191062 · Accepted solution]

Hello Antony,

I think there is a serioud missunderstanding here.

The CSN ticket is the customer message.

CSN is the SID of the R/3 system where we recive this messages and work on them. So SAP employes often say CSN ticket.

It is a simple message.

Best regards,

Dezso

[Former Member · Accepted solution]

So in the end.. is it any different from the Service.sap.com-> report product errors messages that we raise usually.

I got this doubt after i got a mail after raising a SAP support message (through the normal route - Service.sap.com-> report product errors ). The mail asked me to raise a CSN ticket and not the SAP support ticket, which i have raised.

Please answer

1 . Are they different - YES or NO :).

PS: I have also replied to the mail asking wats the difference. waiting for the reply for the last few days :(.

Thanks

- anto.

[Former Member · Accepted solution]

Hi Anto,

I think Dezso has clarified this perfectly

CSN ticket and SAP Support ticket are the SAME. Its just that the internal system

that holds all(including) the customer created messages has the SID as CSN.

So when asked to create a CSN ticket, please follow the procedure in

http://service.sap.com/support.

Regards

Srikishan

[former_member191062 · Accepted solution]

Hello,

The answer is NO

Belive me I am working with these evry day...

Best regards,

Dezso

[Former Member · Accepted solution]

Thank you... unfortunately the mail was from a SAP guy asking to post a CSN request, when i raised a support message for an urgent issue.

- anto.

[Former Member]

Hi anto,

As you figured out that support ticket is created from

http://service.sap.com/support, the CSN is the system into which all of this and more gets stored. We can access the CSN system internally at SAP, but for customers the SMP is the way to go, I guess.

More on CSN:

http://www.sap.com/usa/services/roi.epx

http://www.sap.com/turkey/services/pdf/BWP_SB_CSN_Standard_Support.pdf

Regards

Srikishan

[Former Member]

Hi Srikishan,

Thank s for the post. I am sure the customers are able to raise a CSN. I want to now, how do they do it.

I shall definitely go through the links. IF you have any more pointers. please do post it.

The reason for me to ask this is becausse, i have seen in many forums, asking to raise a CSN ticket.

- Anto.

[Former Member]

Hi Anto,

For creating a CSN ticket, logon to http://service.sap.com/support. But for doing

so, you will need to have a S-User ID and password. The s-userid is available for

SAP customers. Once logged in goto "Help and Support" -> "Report Error".

Regards

Srikishan