customer service (sap - sd) very urgent

[Former Member]

hi sap gurus,

i would like to know the customer service process.Could any one send the material for customer service?

Points would be rewarded....

Thanks in advance...

[Former Member]

pls refer the link ,reward if helps

<a href="http://help.sap.com/saphelp_470/helpdata/en/3c/abae15413911d1893d0000e8323c4f/frameset.htm">Customer Service (CS)</a>

[Former Member]

Dear Nagesh,

Building Block Guide for Customer Service:

http://help.sap.com/bp_bblibrary/500/html/J13_CSPM_EN_IN.htm

General Settings for CS

• Maintenance planning plant

• Maintenance planning plant to maintenance plant

• Values for component item categories

• Value for current date as basic date

• Values for units for operation

• Value categories

• Cost elements to value categories

• Cost key figures

• Version for cost estimates for orders

• Employees responsible for work centers

• Warranty types

• Warranty counters

• Material groups

• Account groups and field selection for customer

Master Data

Characteristic warranty period

• Warranty

• Work center

• Maintenance strategy

• Material

Customer Service enables you to plan and manage a wide range of service scenarios. It includes functions for processing:

• Service notifications

• Warranties

• Service orders

• Service contracts

• Service quotations

• Repair orders

http://help.sap.com/saphelp_erp2005/helpdata/en/3b/02953401024735e10000009b38f83b/frameset.htm

Customer Service (CS) draws on functionality from different SAP application components, in particular Plant Maintenance (PM) and Sales and Distribution (SD). For example, CS involves the planning and processing of external services, such as contracts for the maintenance and repair of equipment that a customer has either bought or rented. Maintenance planning and servicing is managed in PM; in SD you can create and maintain the relevant service contracts. Contract-related charges that are incurred in PM are passed on in the form of requests for billing in SD.

In Returns and Repairs Processing, you will find a diagram showing the typical events in the day-to-day world of customer service. It also illustrates the interplay within Customer Service of SD and PM functions.

In the following sections, you will find information on the Customer Service functions in Sales and Distribution.

Do not post duplicate threads.

Regards,

Naveen.