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Problem while receiving a mail in blackberry using offline approval

Former Member
0 Kudos

Dear SRM Gurus,

We are working with SRM Server 5.5, SP08.

We are using offline approval functionality using <b>Blackberry</b> device. We

have observed that in an approval mail sent to blackberry, the approver

does not see hyperlink for "Approve by mail" or "Reject by mail" text.

However, when the same approval mail is checked on any other mail

application like gmail or yahoo, we are able to get an hyperlink and

approve the work item.

While execution of report "RBBP_NOTIFICATION_OFFAPP", we have selected

a checkbox "with approval links".

Kindly suggest, how can we rectify this problem. We will appreciate your immediate help.

Thanks in advance,

chandra sekhar

0062 081510685482

Accepted Solutions (1)

Accepted Solutions (1)

pvanhoove
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hello,

You should look at your blackberry configuration and check it can support the html function "mailto".

rgds,

Pierre

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi

Yes, but for this you need have SAP MI (mobile infrastructure) configured in the landscape. MI is part of SAP NW. Integration of MI is possible with SRM2.0 and upwards.

<u>For details refer -</u>

http://service.sap.com/mobile - mobile procurement

<b>To change standard email text</b>

<b>There is a former thread dealing with text modification in the <u>RBBP_NOTIFICATION_OFFAPP</u> .</b>

https://forums.sdn.sap.com/click.jspa?searchID=3694563&messageID=3714821

<u>Configuration of Approval mails to Blackberry - Refer to the HELP links -></u>

http://help.sap.com/saphelp_srm40/helpdata/en/5a/af5eff85d011d2b42d006094b92d37/content.htm

<b>Other related links -></b>

http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm

Do let me know.

Regards

- Atul