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I want to know the flow of return sales order

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I am nikhil d. recently finished SAP course and working with mfg. company in project team. I would like to know the flow of return sales order.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Return Sales Order Flow Transaction:

Process 1:

A. Create Return Order (with or without reference to preceeding document): VA01 / VA02 / VA03

B. Create Return Delivery & Post Goods Receipt: VL01N / VL02N / VL03N

Process 2:

A. Change Return Delivery (Remove Billing Block): VA02

B. Create Credit Memo: VF01 / VF02 / VF03

Regards,

Rajesh Banka

Reward suitable points.

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thanks

Answers (7)

Answers (7)

Former Member

A return is a sales document used in complaints processing for when a customer sends goods back.

Use

You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.

The return causes the system to:

Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).

Create a credit memo, once you have checked the goods and approved the complaint.

Structure

A return is another type of sales document like a standard order. For more information on sales documents,

Integration

The return triggers the following functions:

Delivery (returns delivery)

Billing (for creating a credit memo)

When you create a return based on a complaint, you:

Post the goods to your warehouse for checking

And then, implement one of the following activities:

Approve the complaint and create a credit memo

Approve the complaint, and implement a free of charge subsequent delivery based on the return

Reject the complaint

Process Flow

You create a sales document with the order type for returns. You can create the return in one of the following ways:

– Without reference to an order

– With reference to an existing order

Here you enter which order the complaint refers to.

– With reference to an invoice

Here you enter which invoice the complaint refers to.

You can block the return in Customizing, so it is not invoiced. Go to Sales ® Sales Documents ® Sales document header ® Define sales document type in the billing block field in the billing section.

If the returned goods are sent to your warehouse, create a delivery (returns delivery) with reference to the return. The goods issue posted for the returns delivery matches the goods receipt to your own stock.

After you have checked the goods, you can implement one of the following activities for the complaint:

Approve it by deleting the block

reject it by entering a reason for rejection.

You should bear in mind the following:

The quantity for which the customer should receive credit.

The order quantity rather than the delivered quantity is used as the basis for the credit memo. If the customer returns only some of the goods and disposes of the remaining goods himself, you can still create a credit memo for the full amount. On the other hand, you can create a partial credit memo for certain items even if the customer returns the entire quantity. To do this, the quantity to be ordered in the return has to be reduced to the quantity to be credited.

Whether the customer should receive a replacement.

If the customer is to receive replacement goods, do not create a credit memo. You can enter a reason for rejection for the appropriate items in the return. You then create a free of charge subsequent delivery with reference to the return in order to send the replacement goods to the customer. For more detailed information on the free of charge subsequent delivery, see Free of Charge Subsequent Deliveries.

You can enter a return in the following ways:

Without reference to a preceding document

With reference to a preceding document, such as:

- Sales orders

- Contracts

- Contract release orders

- Billing documents

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Hi,

SO Return Process Flow:

Sales Order(VA01)Type-RE>>>Delivery(VL01N)>>>Picking(VL02N)(mt-651)PGR>>>Stock received Return >>>Credit Memo(VF01)

Check SO LIST : VA05

If you want to check process flow is completed or not 'Sales Flow in VA01 Screen'

Regards:

Butterfly' Vasanth

Former Member
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The process of the return sales order is as follows

Create the return sales order with reference to the order or invoice

create the return delivery

do the PGR

the the invoice which is the credit memo

flow is as follows

va01-vl01n-vf01-va01-vl01n-vf01

Former Member
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HI

You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).

The steps are as follows :

1. Create a return request. (Using Sales Order in SD)

2. Create outbound delivery according to return request.

3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.

4. In the standard system the movement type used is 651.

5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.

6. You will then decide if the return quantity are indeed bad stock or not.

7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)

8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}

In config go to Basis Components --> basis services --> Address Management --> Maintain title texts

<a href="http://sap.ittoolbox.com/documents/popular-q-and-a/customer-returns-and-replacement-orders-2613">REFER THE LINK</a>

<a href="http://erp.esworkplace.sap.com/socoview(bD1lbiZjPTgwMCZkPW1pbg==)/smdisplay.asp?id=7E1E65A1603711DA36BB000F20DAC9EF&fragID=&packageid=DBBB6D8AA3B382F191E0000F20F64781&context=&iv=">REFER THE LINK</a>

Message was edited by:

SHESAGIRI GEDILA

Former Member
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hi,

returns in SAP are treated as customer complaints, customer returns the goods due to some defects in the product.

order type --RE.

item category--REN

return deliveryLR.(here we do PGRpoat goods receipt)

invoiceRE( credit for returnscredit memo).

reward points

sriram.

Former Member
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hi,

Return material From customer :

You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).

The steps are as follows :

1. Create a return request. (Using Sales Order in SD)

2. Create outbound delivery according to return request.

3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.

4. In the standard system the movement type used is 651.

5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.

6. You will then decide if the return quantity are indeed bad stock or not.

7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)

8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}

In config go to Basis Components --> basis services --> Address Management --> Maintain title texts

please reward points if the answer is helpful

Regards,

Murali

kunal_ingale
Active Contributor
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how to run return delevery against the sales order

i used 651 movt type but getting error item category e not allowed

kunal_ingale
Active Contributor
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how to run return delevery against the sales order

i used 651 movt type but getting error item category e not allowed

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This message was moderated.

Former Member
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The flow for returns will be

return order- return delivery- goods receipt - credit for returns(invoicing)

Thanks