Invoice workflow "No Approval available"

[Former Member]

Hi Guys,

I have an issue with custom invoice workflow...when an invoice is created and a approver is added via add approver...after adding those approvers....the approval preview shows those added approvers as to be approved by...but after posting the invoice...if i see the approval preview...i can see that both added approvers node doesnot reflect the names of the approvers inspite it is showing 'no approver available'....in those added nodes.....and the workflow didn't start....this whole scenario happens...randomly..when user tries to add an approver....

we are in SRM5.0 sp SAPKIBKT06

Please help me out to fix the issue....

Full points will be awarded...

Thanx in advance,

Radha

[masa_139]

Hello Radha,

If the issue occurs only your custom workflow, please double check the Ad-Hoc Agent step in your workflow template. You can test ad-hoc agent from your custom template. Extras -> Add-hoc functions -> Test add-hoc agent assignment.

Regards,

Masa

[Former Member]

Hi

Which SRM version and workflow are you using ? Is it Item-Level Workflow or SC-Level Workflow ? Seems to be a bug or might be due to incorrect workflow configuration settings.

<u>Please go through the SAP OSS Notes below -></u>

Note 581191 Who is allowed to insert or replace an approver

Note 185878 Find approver for web invoice using PO number

Note 185700 Additional Docu. - SAP Bus.-to-Bus. Procurement 2.0A

Note 452464 List of re-viewers is not updated

Regards

- Atul