Intergration with HP Open View

[Former Member]

Hi guys

Does anybody know how to integrate support desk in Solution Manager to HP Open View?

Is there any place that i can find some documentation or help?

[Former Member]

thanks guys for all your help!

[Former Member]

Dear Hershel,

If you want to connect a third party product like a Remedy Call Tracking

System (Peregrine ServiceCenter) to the Service Desk, use the SAP

Business Connector. This is an infrastructure offer from SAP to export

messages to another call tracking systems. The SAP Business Connector

handles data structure mapping and output into the requested format

(SMTP, HTTP).

The transfer of messages can be triggered by a scheduled background job

or initiated manually. The data structure for the export interface is

determined by the SES/SIS standard.

Requirements for implementation at the customer site

- SAP Solution Manager up and running

- Background job scheduled in SAP Solution Manager for export data

- SAP Business Connector (SAP BC) up and running

- Import of a transport into SAP BC

- Modification / adjustment of your call tracking system to enable case

creation based on data from SAP BC (third party consulting may be

necessary)

For further details see SAP Note 529754 and follow this link :

http://service.sap.com/solutionmanager -> "Functions in Detail" ->

"Support Area" -> "Message Handling Process"

Check the section "Interface between Service Desk and a Third Party Call

Tracking System ".

Hope that the above information helps.

Regards

Amit

[brad_saxon]

Herschel - You can use xml to integrate the two tools. There is a whitepaper on using xml to transfer CCMS monitoring data to other 3rd Party Apps.

It is located on the Service Marketplace alias /monitoring >> Literature and Brochures.

http://service.sap.com/~form/sapnet?_SHORTKEY=00200797470000049562&;

Brad