User not able to recieve mails for approval.

[Former Member]

Hi,

Can anyone suggest me , A user not able to recieve mail for approval in his inbox.

what could be the possible reason.

Best Regards,

Sairam

[Former Member]

Hi

Go through the links below ->

http://help.sap.com/saphelp_srm50/helpdata/en/88/f7423b4ac8d506e10000000a11402f/frameset.htm

http://help.sap.com/saphelp_srm50/helpdata/en/67/ec7b20d15411d2b465006094b92d37/frameset.htm

http://help.sap.com/saphelp_srm50/helpdata/en/a5/30492e73ef4c78a9f2c1e40bff32ff/frameset.htm

http://help.sap.com/saphelp_srm50/helpdata/en/38/71f865c2c9a94ab1dce95792187c16/frameset.htm

Regards

- Atul

[Former Member]

Sai Ram,

There may be several reasons for that, follow step by step instruction from this help page, it worked for me.

http://help.sap.com/saphelp_erp2005/helpdata/en/index_srmaddon.htm

Make sure, WF-Batch user ID has enough authorizations, talk to Basis and verify if the emails are going out of the system.

Thanks,

Sreedhar

[Former Member]

Hello Sreedhar,

This is not a natch user, its an individual user, and problem for only one person.

Best Regards

Sairam

[Former Member]

well if it is working for everyone else and just not one user, check his/her email address in SU01 and make sure that user has FORWARD_WORKITEM flag set in the org structure.

[Former Member]

Hi Sreedhar,

Thanks for your reply, I have already checked that Flag it ias there.and the users mail id is also mentioned in the SU01.

but still the problem persists. Please help.

Best Regards,

Sairam.