Adobe Reader- higher version required?

[Former Member]

Hi All,

We are workking on ECC 5.0, EP6.0.

WHen I goto Personnel Change Request to open any form, i am getting an error message saying 'A higher version of Adobe Reader is required'. We are currently on Adobe reader 7.0

All this while, we were able to view the forms, but,starting today, we are getting this error. Any idea why this error is coming?

Thanks in advance,

Aditi

[amolgupta]

hi Aditi,

ideally adobe reader version 7.0.x is suggested.

search on google... something like "update for adobe reader 7.0".

and then ur version will become 7.0.1 after installing the update.

dont jump to adobe reader 8.0 immediately.

also to be on the safe side check the expiry date of the credential file on ur J2EE engine.

the sneak preview one we got expired on 30th june.

all our working forms had stopped working.

if it is ur your credential file that got expired just roll back the dates of the server and ur system to a date prior to the expiry date(IF IT IS URGENT).

<b>Much better idea would be to get a proper credential file from SAP.

So that every thing is in place and works fine :)...</b>

regards,

-amol gupta

[Former Member]

Hi Amol,

Thanks for your inputs. I will check it out and get back.

Regards,

Aditi

[amolgupta]

hi Aditi,

did your problem get solved??

if yes close the thread pls.

regards,

-ag.

[Former Member]

Hi,

Check your connection to ADS and if the corresponding services are up and running.

Regards,

Francois

[Former Member]

Hi Aditi,

Check the credentials.may be its expired.

regards

Sumit