Tickets In Returns order

[Former Member]

Hi EveryOne ,

Required Help for Solving the following Tcket::

Return order xxx and xxy both generated credit memo, The credit memos has to be cancelled and the quantities in the return order chnaged to reflect the pGI quantities. so that the credit memo could be recreated for the correct amount.

this is the question from customer:" Shouldnt the PGI quantity drive the credit memo, in the same way that the goods issue quantity drives the invoice in a sales order? can this be changed?

regards

meher

[Former Member · Accepted solution]

Incase of Returns, we normally will create returns with espect to Billing Document or Sales Order. In Return Sales Order - RE (VA01), we require to modify the quantity, as per agrred / actual. Based on this quantity, we will process Sales Return Delivery (VL01N) i.e PGR (Post Goods Receipt). When the PGR is done, material comes into blocked stock.

Normally after completion of this process, we will go to sales order in change mode & remove the Billing Block, so that credit memo can be issued. Credit memo will be issued with reference to quantity & price in Sales Order. However, Price may be in white field, which can be modified, but not quantity (after PGR).

Incase the user have already issued excess credit note, in that case it is not recommended to cancem the credit note, but to issue a Debit note, whoch can be created without reference to any document & in Debit Memo request, in PO Number field, you can gice reference number of credit memo for identification.

Hope the above is helpful to you.

Regards,

Rajesh Banka

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[Former Member]

sorry to bother u again but can u plz explain us with proper exp .me aint getting the true picture

[Former Member]

In return order we have generated credit memo, this need to be canceled, and the quantitied which we have enetered i return order , need to be reversed in PGI since we do return order delivery.

so that the credit memo could be recreated for the correct amount or qunatity

So what customer asking is

this is the question from customer:" Shouldnt the PGI quantity drive the credit memo, in the same way that the goods issue quantity drives the invoice in a sales order? can this be changed?

[raghav_rajput]

got it from sreeman narayana..thnx meher