SolMan - Service Desk - deleting messages

[Former Member]

Hi, I am working on Service Desk in Solution Manager, I have tried to delete messages that are 'deferred' and 'To be approved' however I it does not let me 'confirm' the message in the Fast Track screen even though I have clicked on the change icon.

Also once a message is confirmed is there anyway to retrieve it back?

regards

Bilaal

[alexander_maetzing · Accepted solution]

Hi,

at least to your second question I can give you a response: If a message is confirmed, there is no way (by standard means) to recall it. SAP describes this in note #900091.

Best regards, Alexander

[Former Member]

Dear Bilaal,

To keep the system consistent, the ABA notification AND the assigned CRM

message have to be removed from the system.

To delete the ABA notification please read attached note no. 566225!

The deletion of CRM messages is not possible, the CRM message can only

be archived.

Please use the transaction SARA with the archiving object CRM_SERORD to

archive the CRM message!

Hope this answers your question.

Regards

Amit

[Former Member]

Dear Amit,

I tried to archive SFLN messages (object CRM_SERORD), I can write the archiving file but can't delete documents, so I still see them in CRM_DNO_MONITOR.

I don't want to see them anymore, can anyone help me?

thanks

Ado