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sales return--urgent please

former_member194164
Active Participant
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IN CONTINUATION OF MY EARLIER MAIL:

vov8-ref mand field is not there.that i have checked.

Now,you please elaborate : what i understand is that first of all a sales order type RE will be created, then i will do post goods receiept, what next

a credit memo request by sales order type G2 or credit memo (G2)?

VIKAS CHHABRA

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hey vikas,

Create return order, return delivery(PGR) and finally create credit memo.

bye

chan

Answers (3)

Answers (3)

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Hi,

Credit memo can be created with ref to invoice or creditmemo request.

If you want to keep track with ref to return order then use creditmemo request with ref to return order.In general creditmemo req have billing block which we have remove before creating creditmemo by authorised person.

0 Kudos

Hi,

Credit memo can be created with ref to invoice or creditmemo request.

If you want to keep track with ref to return order then use creditmemo request with ref to return order.In general creditmemo req have billing block which we have remove before creating creditmemo by authorised person.

rmazzali
Active Contributor
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you are right: create order RE, post GR based on the delivery.

You can also create a credit memo related to the return order.

Roberto