Service Desk: Change / Edit "Reported by" field

[Former Member]

Hi,

does anybody know if and how it is possible to edit the "Reported by" field in a Support Message? The field is greyed out and cannot be changed.

Regards,

Marco

[Former Member · Accepted solution]

SPRO > SAP Solution Manager > Advanced Config > Scenario Specific Settings > Service Desk > Partner Determination Procedure > Define Partner Determination Procedure

Select SLFN0001 row

Click the Partner Function in Procedure folder on the left

Check the changeable checkbox next to Reported By (you usually have to scroll back to the left)

[Former Member · Accepted solution]

Hi Jason,

sounds good.

I will try this on monday when I'm back at the customers site and reward points then.

Thanks for the answer.

Regards,

Marco

[Former Member · Accepted solution]

Hi Jason,

works like a charm, thanks for the solution.

Regards,

Marco