Return Delivery Process

[Former Member]

hi to all...

can any body tell me the process for RETURN ORDER and DEVERY process?

thnks in advance..

R.Reddy.

[Former Member]

A return is a sales document used in complaints processing for when a customer sends goods back.

Use

You enter a return in the system if the customer returns damaged goods, or goods that had been delivered for sale on approval.

The return causes the system to:

Register the receipt of goods using a returns delivery, and post the goods to stock (for example, blocked stock).

Create a credit memo, once you have checked the goods and approved the complaint.

Structure

A return is another type of sales document like a standard order.

Integration

The return triggers the following functions:

Delivery (returns delivery)

Billing (for creating a credit memo)

You create a sales document with the order type for returns. You can create the return in one of the following ways:

– Without reference to an order

– With reference to an existing order

Here you enter which order the complaint refers to.

– With reference to an invoice

Here you enter which invoice the complaint refers to.

You can block the return in Customizing, so it is not invoiced. Go to Sales ® Sales Documents ® Sales document header ® Define sales document type in the billing block field in the billing section.

If the returned goods are sent to your warehouse, create a delivery (returns delivery) with reference to the return. The goods issue posted for the returns delivery matches the goods receipt to your own stock.

After you have checked the goods, you can implement one of the following activities for the complaint:

Approve it by deleting the block

reject it by entering a reason for rejection.

You should bear in mind the following:

The quantity for which the customer should receive credit.

The order quantity rather than the delivered quantity is used as the basis for the credit memo. If the customer returns only some of the goods and disposes of the remaining goods himself, you can still create a credit memo for the full amount. On the other hand, you can create a partial credit memo for certain items even if the customer returns the entire quantity. To do this, the quantity to be ordered in the return has to be reduced to the quantity to be credited.

Whether the customer should receive a replacement.

If the customer is to receive replacement goods, do not create a credit memo. You can enter a reason for rejection for the appropriate items in the return. You then create a free of charge subsequent delivery with reference to the return in order to send the replacement goods to the customer.

For return delivery go to VL09

[Former Member]

Hi,

If the customer is return his delivery then first we can create the return order.

In the case of return order most of cases return delivery is automatic.

i.e. if their is return order then system will create return delivery automatically it will be configured in the transaction VOV8.In this transaction there is a check box like RETURN DELIVERY if this check box is opened then automatically it will be credated retrun delivery.

Thanks and regards,

shyla

[Former Member]

Hi,

Create Returns RE with reference to the sales order In VA01. If u do the returns by creating with reference u will know for where the goods were returned.

2. Create Deliver with delivery type LR in VL01N.

3. Then Post goods receipt.

4. Here if u want to replace the goods then do the free of charge subsequent delivery.

If u want to give the credit memeo then go to vf01 and do the billing and then accounting.

[Former Member]

There is the standard process

1)Order type( RE) VA01

2)Delivery( LR)Vl01n with reference to return order

i)if the movement is 651then system will not generate accounting document upon doing Post goods Receipt ,the stock will be in the return locatiom

then you use movemnt type 453 to get the stock in UNrestricted

ii)if the movemnt type 653 the system generates accounting document and stock posts in unrestricted use

3)With reference to Delivery raise Credit memo (RE) with transaction VF01

If you have any further clarifications on above let me know or Reward points if helpful

Regards

Sriram

[Former Member]

Delivery Process - Check the link out.

http://help.sap.com/saphelp_470/helpdata/en/38/c1853488601e33e10000009b38f83b/frameset.htm

Return Process - Check the link out.

http://help.sap.com/saphelp_470/helpdata/en/14/10c15fca8d11d396ac00a0c9306794/frameset.htm

Regards

AK

Please reward points if helpful

[rmazzali]

open return order (RE order type)

deliver the return order (LR delivery)

post goods receipt (in return stock to be post to unrestriced with 453 movement)

create the credit to the customer (RE invoice type)

Roberto