deletion of messages created in solution manager service desk

[Former Member]

Hi All,

I have implemented service desk functionality on solman 4.0. and for the testing we have created a number of messages from the satelite system. now i want to delete the messages from the list in crm_dno_monitor list.

could someone help me as to how do i delete all the test messages created in the service desk.

Regards

Mahendra K

[Former Member]

Hi Ben,

Thanks a lot for ur reply, but i have a few queries which have not been answered in the attached post.

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after we confirm the message deletion from the table DNOD_NOTIF. but again when we go ot the message list and observe we still find the messages there.

also how do we delete messages with status of 'External Processing' and the list only shows the messages which are outstanding the date.

could you help me in resolving the same.

Regards

Mahendra K

[Former Member]

Hi,

Pleas go through link

Regards

Ben