Sap Sd ( End-User Documents)

[Former Member]

Hi SD gurus,

can anybody explain me please, how to prepare end-user documents, with examples?

[former_member183879]

Hi

There are various tools available for creating end user documents. Generally people use powerpoint presentations to give an overall idea of the process, its purpose, significance etc.

However to guide the user on the step by step process of executing a transaction, we use a tool called RWD Infopak which is a tool suggested by SAP when ASAP methodology of implementation is followed.

This tool has to be opened, a recording has to be initiated, and then the consultant has to execute a process in the monitor. The tool will capture all the screens which are coming in the monitor and finally gives a word document will all teh screenshots of the process.

Once the word document is obtained, teh consultant can put his own comments and tips to the user in the respective place.

This document can be used as a user training document. When the user does a process, he can keep this training document with him and as per the instructions and screen shots, he can learn.

The documents which are created during various phases are called as L1, L2, L3 (L=Level) documents. L1 refers to Business Blueprints, L2 power point presentations and L3 -RWD like documents.

Hope thi sinformation is useful to you.

Reward points if this helped you.

[Former Member]

hi,

It is the same for every other modules although here I reference it mainly for SAP HR.

1) You should understand which targeted group for the end-user training is for. Do they have any computer background or not.

2) In what way they are going to make use of the manuals supplied to them during the course of training.

Let us focus on how to prepare manuals:

In the client side , End Users are not permanent. If they get any better job outside they will resign and go out. Even if you train them well, again the end-user team disappears after some time. That is why implementing company( Client ) expects SAP Consultants to prepare documents which are self explanatory (even to a layman in SAP) and study themselves and use the sap easy access very comfortably.

Hence we should prepare a document which explains the following things comfortably:

A) All the buttons and Screens we have in sap and its importance for an end-user.

B) All the transaction codes used by end user.

C) The STEP by STEP usage methodology with screen shots and explanatory foot notes for each Transaction code.

D) Prepare a book a table and columns which should have the following information:

- Sl.NO.

- Transaction Code

- Navigation path

- Use of the Code

- Expected Result

- Achieved Result

- Remarks/Any Comment

E) Highlight the common troubles during the usage of SAP by an end- user and give the solutions (ready to use)

These problems you can come across while giving the in house training for the end-users. You just place them at one place and publish it for their usage in future for any of their new joinees as an end-user.

F) Every consultant is aware that the entire Organsiational Management is with end user only. Means consultant should train the end user in entire OM.

G) We should inform the importance of info types and usage for our purposes at expert mode, PA30, PA40 etc.,

H) Each field in the international infotypes should be explained very clearly and ensure that they are comfortable with the fields of infotypes which have been configured for their company.

For example : info type 0001 Org Assignment insists about the three structures of the HR. We should explain each sub field like Emp Group, Emp Sub Group, Personnel Area and Sub Area and its importance and relevance to their company so as to understand while processing them from the end- user point of view .

When an employee is hired into the company , now the end-user in a position to understand which employee group and subgroup, Personnel Area And Sub Area etc., should allotted..

Like this whatever comes across in SAP Easy Access should be insisted through the training of end users.

I) Demo, exercises and solutions should be provided in the manuals.

J) Glossary of terms and expansion of Acronyms, Abbreviations should be given. Like this each consultant should focus on end user training and prepare the documents.

Pls reward points if the answer is helpful

REgards,

Murali

[Former Member]

Hi,

End user document is nothing but explaining the transactions with the help of screen shots(PPT)

So if you are using standard sales scenario then you will start with customer master maintaince.Explain the key fields which are to be maintained.

After this you can step by step prepare PPT of entire sales cycle.

You can add the comments in PPT as what fields are important and what check user have to perform during each transaction.Like check the prices,taxes,outputs etc.

Reward points if useful

Regards,

Amrish Purohit