Automatic generation of lock entries

[Former Member]

Hi Friends,

We are working with SRM server 5.5, SP08.

I have observed that system automatically creates lock entries during processing any documents. This mostly happenes in ROS application. Its like this:

1. Supplier recieves 2 questionnaires in an email after registration

2. he opens questionnaire link, fills in details and submits the form

3. He tries to open another questionnaire and gets error message that document

already locked by user "xxx", where user "xxx" is our service user used for

UWS service (This service is used to call questionnaire link)

4. When I delete the lock entry of this "xxx" user from SM12, user can process

the new questionnaire very well.

I have observed the same problem while running dofferent transactions in SRM.

I would appreciate, if anybody can help me to fix this problem.

Best Regards,

Prashant

[Former Member]

Hi

<b>Please give more details -></b>

What is the detailed error message ? when it is happening ?

<u>Meanwhile, go through the following SAP OSS Notes as well -></u>

Note 883794 Lock problems with work items to be set to obsolete

Note 804249 SURVEY: Short dump when you send a questionnaire

Note 885179 - Lock problems occur with work items to be set to obsolete

Note 874187 - Release note SRM Server 5.5 Support Package 02.

Note 856379 Executing block items with SWWERRE

Note 877026 Locking and unlocking purchase orders and invoice

721358 Perfomance improvements for list displays

788338 Edit bid invitation: other bidder visible

771503 BBP_PU364 or 206: Error during shopping cart

transfer

674523 Document for work item is locked (logon via mail)

548456 Offline approval: Checks when executing work items

453131 Error when calling a held confirmation again

Note 303951 Error in quotation/bid invitation parallel update

Do let me know.

Regards

- Atul