Hey Amigo - Not only for an SD consultant, this is significant across business as it refers to the charges that a customer would levy on vendor for all possible non-compliance. At a very high level, before two parties get into business (customer and vendor), they would define terms and conditions for all transactions possible between the two (order, delivery, shipping, invoicing, packaging, labeling, reporting etc). As you can make it, customer has the edge always and for any non-compliance to the written and agreed terms and conditions of the business, the customer would charge the vendor. Since its the vendor who charges for the service it renders, but for violations, customer would do it the other way and hence referred to as CHARGE BACK.
Chargebacks are the FIR for any investigations that a consulatant (SD, FI any one, depending on the area of issue) receives. On the basis of chargeback information, he would have to analyze the possible cause of error and a resolution. I served a manufacturing company as a Business analyst and this was my prime responsibility, to receieve chargeback details from customers, analyze the root cause and the area and then assign a resolution (it can be in SAP or a business process error)....
Nothing in specific to SAP, this is related to the business process and is the starting point towards a change request/enhancement that you would see happening in SAP or for that matter in any enterprise application.
Thanks
Nikhil
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