Messaging problem with WebClient (CRM_CI) SessionApplet

[Former Member]

Hi,

I have installed mySAP CMR 4.0 First MSSQL (SAP J2EE Engine: SAP J2EE Engine/6.20 PatchLevel 45486.20 with 2 cluster elements (1 dispatcher and 1 servers) ) and now I have problem with WebClient.

The WebClient SessionApplet is loaded ok by the appletPage.htm and Messaging to ICMS is connected to correct port. However, I cannot received Inbound phone calls since notification is not delivered to WebClient due to some messaging problems:

1) After login, the JavaConsole reports an NullPointerException:

Debug: onMessage=Message[E,origin=null,topic=100001032AA880000010479728C163E9397AB.ic.mcm.userState,time=Jun 14, 2005 9:04:37 AM,data=null,props={userState=NR, userStateText=Not Ready},param=null,-68719]

Error: :java.lang.NullPointerException

at com.sap.ic.service.messaging.SessionApplet.onMessageSend(SessionApplet.java:344)

at com.sap.ic.service.messaging.Session.send(Session.java:304)

at com.sap.ic.service.messaging.Session.send(Session.java:291)

at com.sap.ic.service.messaging.Session.run(Session.java:264)

2) Changing the agent state from 'Not Ready' to 'Ready' causes another NullPointerException on JavaConsole:

Debug: onMessage=Message[E,origin=null,topic=100001032AA880000010479728C163E9397AB.ic.mcm.userState,time=Jun 14, 2005 10:52:12 AM,data=null,props={userState=R, userStateText=Ready},param=null,-70742]

Error: :java.lang.NullPointerException

at com.sap.ic.service.messaging.SessionApplet.onMessageSend(SessionApplet.java:344)

at com.sap.ic.service.messaging.Session.send(Session.java:304)

at com.sap.ic.service.messaging.Session.send(Session.java:291)

at com.sap.ic.service.messaging.Session.run(Session.java:264)

3) The same continues to happen if I try to make an Outbound phone call to CC Simulator:

Info: notify:Subscriber[topic=100001032AA880000010479728C163E9397AB.ic.mcm,noLocal]

Debug: onMessage=Message[E,origin=null,topic=100001032AA880000010479728C163E9397AB.ic.mcm.McmInteractionStarted,time=Jun 14, 2005 10:54:47 AM,data=null,props={Status=created, durationOfState=0, To=, DialedNumber=, Outbound=1, timeout=60000, From=+15550001, duration=0, media=phone, durationOfAccepted=0, id=1%1118735686844},param=null,-70783]

Error: :java.lang.NullPointerException

at com.sap.ic.service.messaging.SessionApplet.onMessageSend(SessionApplet.java:344)

at com.sap.ic.service.messaging.Session.send(Session.java:304)

at com.sap.ic.service.messaging.Session.send(Session.java:291)

at com.sap.ic.service.messaging.Session.run(Session.java:264)

Anybody seen such an error before? What's wrong on my environment?

Thanks,

Jani

[Former Member · Accepted solution]

PLease jump over to the CRM development.

It's new and very active.

[Former Member · Accepted solution]

Thanks,

I have reposted my question to:

"Welcome to the SDN Forums » Web Application Server » CRM Development" with Subject "Messaging problem with WebClient (CRM_CI) SessionApplet"

Craig, thanks for the tip.

Jani

[Former Member · Accepted solution]

Anytime