email to message creator

[former_member343310]

Hi

when I reply to the message creator via action -->email to message creator (Mail) in solution manager, how can I see this message in my setalliet system ...

Infact I dont know the configuration required in order to send e-mail to the message creator.

regards

Farooq

Message was edited by:

Muhammad Farooq Ali

[alexander_maetzing]

Hello Farooq,

unfortunately the communication between message creator and message processor in the service desk scenario is very bad. As a message processor you can write an eMail to your creator with the action mentioned or you can create an automatic eMail as described in note #691303.

These eMails are directed (normally) to an eMail address outside the SAP system. If it is possible to use the SAP workplace instead as a target I don't know. In the satellite systems information about messages sent or communication about the message (as an email reply) is not visible. For replying to the processor's mail the creator has to log on to the Solution Manager system and to some entries into the message using transaction CRMD_ORDER or CRM_DNO_MONITOR.

Best regards, Alexander