Error while accessing portal.....

[Former Member]

Hi Experts,

We have installed EP 7.0 SP 9. It's working fine, but yesterday we met the problem, we can't able to access portal.

After giving username and password, its opening the portal homepage with the following JavaScript Error on the taskbar.

<b>1. 'disable personalize' is undefined

2. 'EPCM.getSAPTop().gHistoryFrameworkObj' is null or not an object

3. 'ActiveTrackingEntryIndex' is null or not an object</b>

After showing errors above, its showing the portal HomePage. If we click on any roles is loading with busy symbol, we can't able to navigate to any role or any workset after that.

Please tell me some solution for this, it's very urgent.

Points will be awarded.

Regards,

Chinnadurai.R.

[Former Member · Accepted solution]

Hi,

If I were you, I would logon to the portal user admin console http://<hostname>:<portnumber>/useradmin as administrator and check if you have other roles assigned to this user.

If yes, remove them, just have system_admin_role and see if it works. (what browser are you using?)

Let me know how this test goes...

Avinash.