Problem polling Inbox with Sender Mail adapter

[Former Member]

Hi,

I have a funny problem with Sender Mail adapter (IMAP Protocol)

It was working fine previously.

Now, when I poll the Inbox, 2 things happen. After re-activation:

1. If there is a new mail in the Inbox, the Communication channel marks the mail as read, but still keeps reading the same mail into XI.

2. If there are no new mails in the Inbox, it reads the already read mails in the Inbox one by one. So all old mails start entering XI.

This problem exists only with the Inbox. It works fine with other folders for the same mail ID.

Any inputs as to why this is happening?

Regards,

Puloma.

[Former Member]

Hi,

We re-started the server and problem was solved. But we don't know why the Adapter Engine was behaving erratically.

Regards,

Puloma.

[Former Member]

Hi Puloma,

I am also experiencing the same issue in the sender mail adapter as this happens once or twice in a month.

The thing is, If there is a new mail in the Inbox, the Communication channel marks the mail as read, but  the mail message and attachments (csv) are not being passed into  RWB -adapter engine.

Everytime ,manually reprocessing by changing the message into unread status so as reach into sxmb_moni.

I couldn't identify the root cause of this issue.

Please help me on this.

Thanks,

Gopi