Installation problems of livecache 7.6 (SCM 5.0 SR2)

[Former Member]

I am having problems installing livecache on IA64 HP-UX 11.23. I get up to phase create database instance then I get the following errors.

sapinst.log:

INFO 2007-06-13 22:20:42

Authorizations set for /sapdb/ALP/sapdata.

ERROR 2007-06-13 22:20:43

CJS-00030 Assertion failed: SdbOperations.getDbRoot returned undefined value, please check the database installation

ERROR 2007-06-13 22:20:43

MUT-03025 Caught ESAPinstException in Modulecall: ESAPinstException: error text undefined.

ERROR 2007-06-13 22:20:43

FCO-00011 The step sdb_create_volumes_fs with step key |LIVECACHESERVER|ind|ind|ind|ind|0|0|SdbInstanceDialogs|ind|ind|ind|ind|4|0|SDB_INSTANCE_CREATE|ind|ind|ind|ind|0|0|sdb_create_volumes_fs was executed with status ERROR .

XCMDOUT.LOG:

> Subprocess starts at 20070613221823

Execute Command : /sapdb/programs/bin/dbmcli -n dbciASP db_enum

Start subprocess as user with uid: root

> Subprocess stops at 20070613221824

Error! Connection failed to node dbciASP for database (no dbname):

protocol error

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> Subprocess starts at 20070613221903

Execute Command : /sapdb/programs/bin/dbmcli -n dbciASP inst_enum

Start subprocess as user with uid: root

> Subprocess stops at 20070613221903

Error! Connection failed to node dbciASP for database (no dbname):

protocol error

-

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> Subprocess starts at 20070613222042

Execute Command : /sapdb/programs/bin/dbmcli -n dbciASP inst_enum

Start subprocess as user with uid: root

> Subprocess stops at 20070613222043

Error! Connection failed to node dbciASP for database (no dbname):

protocol error

Can someone please help as I am out of ideas.

Thanks.

[roland_mallmann]

Hi,

if you're an official SAP customer, please open an official OSS message on queue BC-DB-LVC(-INS). An open Telnet-connection would greatly ease and speedup the analysis of the issue.

My 2 cts on your issue:

I suggest you check the liveCache software installation using 'sdbverify' to make sure that at least the software is installed correctly and all permissions are set as they should. Note <a href="https://websmp104.sap-ag.de/~form/handler?_APP=01100107900000000342&_EVENT=DISPL_TXT&_NNUM=546737&_NLANG=EN>">546737</a> shows more details about sdbverify.

I think the sapinst.log and XCMDOUT.LOG look rather strange, because the sapinst.log shows the liveCache sid to be 'ALP", whereas XCMDOUT.LOG shows DBMCLI commands to a liveCache instance named 'dbciASP' .

I don't think the 'dbciASP' is correct! Can't realy tell where it came from though, without a connection.

Regards,

Roland

[Former Member]

ASP is the SAP SID, dbciASP is the cluster package name and ALP is the livecache SID. No problems were detected with sdbverify so I guess I will open that OSS.

Thanks

[roland_mallmann]

Sry, my mistake, you're right, 'dbciASP' is the node-name, not the liveCache SID.

Do you see any errors in the xserver protocolfile in the /sapdb/data/wrk directory?

Regards,

Roland

[Former Member]

Indeed there are some errors in xserver_afatlas1.prt

2007-06-13 22:20:41 11170 WNG 12458 XSERVER NISSL Utility init: CDKLoadSAPCryptModule: 51

2007-06-13 22:20:43 0 0 Cannot change to relative path /sapdb/ALP/db/pgm

2007-06-13 22:20:43 0 0 No absolute path for: /sapdb/ALP/db/pgm/dbmsrv

2007-06-13 22:20:43 11173 ERR 11926 XSERVER Receive packet, Ref:9 - socket recv error (14:Bad address)

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current write position -

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But I am not too sure how to fix it.....

[roland_mallmann]

Hi Peter,

if you didn't already do so, please now open an OSS message and make sure a Telnet-connection is possible to the machine in question.

Support will need to have access to the OS level to analyze this issue. Support will need to check if the software really was installed correctly and if registration was done properly.

Regards,

Roland

[Former Member]

Hi Roland

Thanks for your help. I have opened an OSS message already.

Regards

Peter