Solution Manager 4.0 - Service Desk

[Former Member]

When I try to create a support message in the system under help or by double clicking the SAP logo, I get the message "Customizing for feedback functionality missing".

I am testing to see how to create messages and resolve them in Service Desk because I will be using Service Desk for supporting issues, and raising to SAP.

I am unable to create a SAP support messages, so can somebody please help me to resolve this issue.

thank you

Bilaal

[former_member343310 · Accepted solution]

hi

Check the RFC destination in you r setallite system ...

SM30 and enter BCOS_CUST in table/view click on maintain ... here you should have RFC destination defined ... LIKE

Appl + Dest + +

OSS_MSG W SM_SS1CLNT120_BACK CUST620 1.0

Where SM_SS1CLNT120_BACK is your RFC destination to Solution manager system.....

Regards

Farooq