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SRM WEBSURVEY - VIEW OF THE RESULTS

Former Member
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Dear experts,

We are implanting version 5.5 of the SRM and we are using the WebSurvey

functionality to send a questionary manually via transaction

BBP_EVAL_SURVEY.

We are able to create a survey, create a questionary, associate a

questionary to the survey and associate users to the survey as well.

After configuring the survey, we send the questionary to the user.

The user gets the questionary at his/her e-mail and respond it. We

configure a service user in SRM to receive the message (as the same e-

mail adress configured in SO50).

We checked that the message is reaching the service user´s inbox in

SRM, however the result is not being transfered to the WebSurvey.

Many thanks in advance.

Kind regards,

Gilvan Melo

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Hi Gilvan,

ask Basis to check the set up of Web Survey and the routing in the WebAS.

Have a look: http://help.sap.com/saphelp_nw04/helpdata/en/71/477b38ff08c939e10000009b38f842/frameset.htm

Thanks,

Claudia

Former Member
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Hi Claudia

I already have this material, I configured the system through it. You have something more, as for example step by step?

Thank you

Former Member
0 Kudos

Hi Claudia

I already have this material, I configured the system through it. You have something more, as for example step by step?

Thank you

Former Member
0 Kudos

Hi Claudia

I already have this material, I configured the system through it. You have something more, as for example step by step?

Thank you

Former Member
0 Kudos

Hi Claudia

I already have this material, I configured the system through it. You have something more, as for example step by step?

Thank you

Answers (2)

Answers (2)

Former Member
0 Kudos

Just to complement the subject above, the email that received of turn, it arrives with a file enclosed with the following name: "POSTDATA.ATT."

I would like to know, which the procedure that is accomplished, as soon as this email arrives in the box (SBWP), with this enclosed file.

Former Member
0 Kudos

Hi Gilvan,

Approx. one year we tried to do the same. We had just the results as you have (answers getting in inbox of service user, etc...). However when we tried pushing the results towards BW for reporting this was not possible. Reason was that the results are not getting stored in the different tables.

For this we opened a customer message to SAP. After discussions with development support of SAP (they also had some discussions internally) they replied to us that this functionality is not supported (although something likely is said to be possible in config guide).

Below extract from message:

<i>It is possible to create a new survey and a new questionare in the

transaction BBP_EVAL_SURVEY, but it is not the standard scenario that

you trigger the sending of the questionare out from this transaction.

This is the reason why the parameters could not be saved.

The standard process for sending questionares via Email for example in

Confirmation:

- you confirm a purchase order as recipient.

- you can click on button "Evaluate Vendor " and then you can see the

questionare immediately or the questionare will be send automaticaly viaEmail to specified recipient, which should be customized in SRM.

Also it should be registered in SRM, to which transaction (confirmation,invoice or vendor list) do the survey and questionare belong to (please

ref. to page 26 in cofig. Guide).

As there is no error in the SRM functionality regarded to vendor

evaluation and as your request is a consulting issue, we suggest that

you contact the Remote Consulting section for further questions</i>

Hope this help.

Regards,

Kristof