Online Help no longer functions

[Former Member]

Our online Help is no longer functioning. A new window opens that reads:

This program cannot display the webpage 
   
   Most likely causes:
You are not connected to the Internet. 
The website is encountering problems. 
There might be a typing error in the address. 
 
   What you can try: 
     Check your Internet connection. Try visiting another website to make sure you are connected.  
 
     Retype the address.  
 
     Go back to the previous page. 
 
     More information 

This problem can be caused by a variety of issues, including: 

Internet connectivity has been lost. 
The website is temporarily unavailable. 
The Domain Name Server (DNS) is not reachable. 
The Domain Name Server (DNS) does not have a listing for the website's domain.

Of course, we didn't have this when I was the basis administrator on version 4.0B so I don't even know where to begin to correct it. I can tell you that our internet connection works just fine.

Any assistance is greatly appreciated.

Robert

[Former Member · Accepted solution]

Hi Bob,

did you have a look to c:\windoes\SAPDOCCD.log ?

There you should find the URL, that is called and then you should try with your DEFAULT web browser, if this works ...

I assume, you are NOT using the file c:\windoes\SAPDOCCD.ini ...

Regards

Volker Gueldenpfennig, consolut.gmbh

http://www.consolut.de - http://www.4soi.de - http://www.easymarketplace.de

[Former Member · Accepted solution]

Hi, Volker

I don't have a "C:\WINDOWS\SAPDOCCD.ini" file, so I must assume that I'm not using it.

Here are the contents of the "C:\WINDOWS\DAPDOCCD.log" file:

Program path =	C:Program FilesSAPFrontEndSAPguiHTMLHELPSHH.EXE
SHH version  =	6.2.0.4
  {I edited this line to make it wrap:}
Command line =	"TYPE=5
&SERVER=
&PATH=H:AppsSap46bhelpHelpdataEN
&SYSTEM=PRD
&_CLASS=IWB_EXTHLP
&_LOIO=69c24e034ba111d189750000e8322d00
&_SLOIO=1f8316934bc511d189750000e8322d00
&LANGUAGE=EN &RELEASE=621
&IWB_COUNTRY=
&IWB_INDUSTRY=
&_SCLASS=IWB_STRUCT"

Info:		--- Default settings from command line ---
Info:		HelpType=HtmlHelpFile
Info:		HtmlHelpFilePath=H:AppsSap46bhelpHelpdataEN

Info:		--- Contents of profile "C:/WINDOWS/sapdoccd.ini" ---
Info:		Could not read profile "C:/WINDOWS/sapdoccd.ini"

Info:		--- Contents of profile "C:/Program Files/SAP/FrontEnd/SAPgui/sapdoccd.ini" ---
Info:		Could not read profile "C:/Program Files/SAP/FrontEnd/SAPgui/sapdoccd.ini"

Info:		--- Contents of profile "C:/Program Files/SAP/FrontEnd/sapdoccd.ini" ---
Info:		Could not read profile "C:/Program Files/SAP/FrontEnd/sapdoccd.ini"

Warning:	Could not read any profile

Info:		--- Starting HtmlHelp ---
Info:		INI file="H:AppsSap46bhelpHelpdataENhtmlhelp.ini"
Info:		CHM file="H:AppsSap46bhelpHelpdataEN00000467.chm"
Info:		HTM file="/69c24e034ba111d189750000e8322d00/content.htm"

Info:		--- Version info ---
Info:		Microsoft Windows 2000 version 5.1 Service Pack 2 (Build 2600)
Info:		Microsoft Internet Explorer version is 6.0.2900.3059
Info:		Microsoft HTML-Help version is 5.2.3790.2847

Even if I navigate to "H:\Apps\Sap\46bhelp\Helpdata\EN" and double-click one of the '.chm" files, the error is the same.

Any suggestions?

[Former Member · Accepted solution]

Hi Bob,

ok, now I understand, you are still usign html helpfile which is a pretty old way, that runs into trouble with latest XP security patches ;-((

=> I always setup the following way in SR13:

PlainHtmlHttp

Variante Plattform Bereich Server Pfad Sprache Default

help32en WN32 IWBHELP help.sap.com saphelp_erp2005/helpdata EN Yes

The path needs to be searched from your site for your release - I think 4.7 ... (but it is there as well)

=> you always use the latest help from SAP from the internet and don't need this help server anymore

Regards

Volker Gueldenpfennig, consolut.gmbh

http://www.consolut.de - http://www.4soi.de - http://www.easymarketplace.de

[Former Member · Accepted solution]

Hi, Volker

Thanks for the information.

Unfortunately, when I attempt to enter the variant under SR13, I receive this error:

Only define one default value for operating system WN32 and area IWBHELP

Message no. H2716

There are no variants at all in any of the tabs so I don't understand this error.

Is there something else that I need to do?

Thanks!

Robert

[former_member204746 · Accepted solution]

delete all entries from SR13 and try again.

[Former Member · Accepted solution]

As I stated, there are no variants at all in any of the tabs; therefore, there is nothing to delete. It just won't let me make a new entry.

Robert

[Former Member]

I am having a similar problem. I am supporting a customer using their VPN. It does in fact shut off other internet access, but one would think that the system could be re-directed somehow to another copy of the help files.

Am getting the message "This program cannot display the webpage" when I double-click on an error message, but <b>not</b> for normal help.

I have applied Note 950975 - SAP GUI for Windows: Support for IE7 (Internet Explorer 7) (I'm at SAP GUI 640 Final Release, patch level 23).

Any insights will be appreciated....

<i>-BobSchenot</i>

[Former Member]

I found the answer (at least for me). SAP lies when it says that the GUI patch solves the problem. What worked for me was to uninstall IE7.

You can do this by running %windir%\ie7\spuninst\spuninst.exe.

Soon as I did that & rebooted, Help was back again....

<i>-BobSchenot</i>