Problems with the correct Customizing of the Support Desk Rule 13200137

[marc_resch]

Hallo All,

I have an issue with the rule 13200137. If I create the responsibility and assign a user, the Support Desk works well. The partner processing get the user of the created rule and fills the field "SupportDesk", with the assigned user. I tried to create a organisation with the SAP Standard and assign it in tab "Responsibility", after that the rule doesn't work. The "Support Desk"-field stays clear, also the field "Message Processor". I do all the steps like in the different "HowTo's", but it doesn't work. Does anybody have an idea?

Solution Manager 4.0.

Best regards

Marc

[Former Member · Accepted solution]

do your org units have Business Partners? They will not be assigned if the do not have BPs.

[Former Member · Accepted solution]

Transaction Path: SM30

Activities:

To have the business partners created automatically from the org. model, you need to activate the integration between HR and BP.

Maintain table T77S0

Set the value for entry HRALX/HRAC to 'X'

Set the value for HRALX/OBPON to 'ON'

[marc_resch · Accepted solution]

Hallo Jason,

yes I have assigned BP to the org model.

Regards

Marc

[marc_resch · Accepted solution]

Is this also important, if we don't use the SAP HR?

Regards

Marc

[singhsmi · Accepted solution]

Hi,

No it is not required if you are not using SAP HR.

Warm regards,

smita.

[marc_resch · Accepted solution]

Thanks for that information.

regards

Marc

[marc_resch]

Hello All,

the assignment between the field "Support Desk" and the organisation-modell works now. But the field "Message Processor" stays clear.

Here the steps I have done:

1 Create BP as employee and assign the user-id of a system user (In that case my user-id)

2. In the change view of the organisation-modell I did assign the created BP of step 1. to to a organisation-unit. For the test scenario i used the SAP standard-units for "Service Desk".

3. Modify the rule 13200137 for SAP-Components

4. Assign the organisation-unit to the rule.

Has anybody an idea what is wrong? Why stays the field "Messages Processor" clear?

Best regards

Marc

[Former Member]

the Message Processor is suppose to remain empty. The Support Team is suppose to assign this person manually.

-don't forget the points.

regards,

Jason