on 05-30-2007 4:08 PM
Hi all.
Why when I create new user with role SAP_SUPPORT_ADMIN or SAP_SUPPORT_DISPLAY or SAP_SUPPORT_PROCESS. For this users do not displays any support messages.
Any idea?
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1. I`m create SupportMessage
2. When I loged on to SOLMAN as user:
a) ADMIN with SAP_ALL - all messages displayed in transaction CRM_DNO_MONITOR with default values
b) MESS_PROC with T-S4040011(Profile for role ZSAP_SUPPDESK_PROCESS copied from SAP_SUPPDESK_PROCESS) no messages are displayed, and any error messages. In transaction CRM_DNO_MONITOR with default values.
My default values:
<b>BusinessPartners</b> all uncheck
<b>Status</b> all
<b>Posting date</b> from 06.03.2007 to 04.06.2007
<b>Installed Base</b> 0 - 0
<b>IBase component</b> 0 - 0
<b>Layout</b> 1SRV_SLFN
We have the same problem with our SolMan 4.0.
On 11th of April this year we switched the Action Profile for the Notification Type SLF1 from SMSD_ABA_MLDG_SERVICEVORGANG to SLFN0001_STANDARD_DNO (TA DNO_CUST01) as suggested by all the Service Desk guides and docs. Since then some users can't see SLFN messages in CRM_DNO_MONITOR created past this date. The authorization roles are exactly the same as the roles the other users with no problems have.
Interesting thing: In TA CRMD_ORDER the users with problems can see all of the support messages.
Regards,
Marco
Solved problem by sync action profile in spro->SAP Solution Manager Implementation Guide->SAP Solution Manager->Advanced Configuration->Scenario-Specific Settings->Service Desk->Define Action Profile->Assign Action Profile to the Business Transaction Type
and
tx DNO_CUST01->SLF1(Details)->Action Profile
Thanks all!
Hi,
Is it giving any missing authorization message. It should work fine with these roles. Check your selection parameters and filters in the report, CRM_DNO_MONITOR.
Hope this will solve your problem.
Feel free to revert back.
--Ragu
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