how we ll feed or show customer feedback

[Former Member]

how we ll feed or show customer feedback in sap

like griviance and complain how to feed in sap

how to take after sales feed back directly in sap

[Former Member · Accepted solution]

Hi Subrat.,

In SAP CRM takes care of the customer feed back & grievences,But customer compalints we deal with CREDIT MEMO,DEBIT MEMO,RETURN ORDER,SUBSEQUENT FREE OF CHARGE DELIVERY in SD

REWARD if helpfull

Thanks & Regards

Narayana

[Former Member]

Dear Subrat,

Complaints Processing:

http://help.sap.com/saphelp_crm40/helpdata/en/ed/8816f949e90644ada2c210ba2316e0/content.htm

http://help.sap.com/saphelp_45b/helpdata/en/dd/561069545a11d1a7020000e829fd11/content.htm

Hope this will help.

Regards,

Naveen.