Substitute assignment

[Former Member]

Need your input,guys!

-In the case of substitution,can the original approver still approve a work item before the substitute can act upon it?

-If an email job is running(i.e.when there are work items sitting in the approvers inbox,an email is sent to the approver of the same) and if a substitute has been assigned,will the substitute receive the email too?

-If we need a rule such as 'only managers of same level or higher can act as substitutes'...how can we achieve this? Right now,the approver can pick any user in the system to act as the substitute.

Regards

Priya

Message was edited by:

Priya Dixit

[pvanhoove]

Hello,

(Very shortly)

-Yes

-Yes

-Specific search help

rgds,

Pierre

[Former Member]

Sorry for the late reply,Pierre.Thanks for your input.

Can you elaborate a bit on the 'specific search help',please?

<b>How can we maintain the search help?Is it out of the box?Or is some development required--can you explain me briefly,please?This is very important!!!</b>

Also,another small question:

<u>I dont want to use the 'forward' work item button...in such a case,does substitution work for shopping carts created/waiting for approval before the substitution rule is defined?</u>

Please share your input...Pierre/anybody?Full points in waiting:-)

Thanks

Priya