How to i rectify reason reason for down the server

[Former Member]

Dear Friends,

Please help me urgent. On 17 may my CRM server not working at night. On 18 morning we have restarting sap service and it work. But i dont know why sap is stop in my ssytem The last log generatd at 7 PM on 17 may in SM21 after that no log found. So can i guess that server was stop at 7 PM or not. and how can i rectify reason for stoping service.

Thanks in advance.

Regards,

Sachin Jadhav

[Former Member]

Hello Sachin,

It might be sapservice related issue check your alert_sid for oracle logs if using ora as db secondly you can also dig into work process logs from os level to get more info.

Regards,

Jafer

[Former Member]

Hi,

Try to check syslog.It will give you system related logs.

i hope it will help you.

kiran kumar.v