Error accessing identity management in EP

[Former Member]

Hi,

I'v updated EP patches upto 11. After updating the patches I'm not able to access "User Administration". When clicked on "user administration" tab following error message is displayed.

"A required service for the identity management user interface is not available. Contact your system administrator".

Further when i 'm trying to access UME Configuration following error message is displayed.

_______________________________________________________________

500 Internal Server Error

Web Dynpro Container/SAP J2EE Engine/6.40

Failed to process request. Please contact your system administrator.

[Hide]

Error Summary

While processing the current request, an exception occured which could not be handled by the application or the framework.

If the information contained on this page doesn't help you to find and correct the cause of the problem, please contact your system administrator. To facilitate analysis of the problem, keep a copy of this error page. Hint: Most browsers allow to select all content, copy it and then paste it into an empty document (e.g. email or simple text file).

Root Cause

The initial exception that caused the request to fail, was:

java.lang.NullPointerException

at com.sap.security.core.tools.configtool.MainView.disableModification(MainView.java:228)

at com.sap.security.core.tools.configtool.MainView.RestoreSavedSettings(MainView.java:196)

at com.sap.security.core.tools.configtool.wdp.InternalMainView.RestoreSavedSettings(InternalMainView.java:210)

at com.sap.security.core.tools.configtool.MainView.wdDoInit(MainView.java:107)

at com.sap.security.core.tools.configtool.wdp.InternalMainView.wdDoInit(InternalMainView.java:152)

... 55 more

See full exception chain for details.

System Environment

Client

Web Dynpro Client Type HTML Client

User agent Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1)

Version null

DOM version null

Client Type msie6

Client Type Profile ie6

ActiveX enabled

Cookies enabled

Frames enabled

Java Applets enabled

JavaScript enabled

Tables enabled

VB Script enabled

Server

Web Dynpro Runtime Vendor: SAP, build ID: 7.0006.20060302084208.0000 (release=NW04S_06_REL, buildtime=2006-03-04:17:33:21[UTC], changelist=10570, host=pwdfm114), build date: Wed Mar 28 10:48:16 GMT+05:30 2007

J2EE Engine No information available

Java VM Java HotSpot(TM) Server VM, version:1.4.2_12-b03, vendor: Sun Microsystems Inc.

Operating system Windows 2003, version: 5.2, architecture: x86

Session & Other

Session Locale en_US

Time of Failure Tue May 22 13:13:22 GMT+05:30 2007 (Java Time: 1179819802397)

Web Dynpro Code Generation Infos

sap.com/pb

SapDictionaryGenerationCore 7.0006.20060127190811.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:00:29[UTC], changelist=10345, host=PWDFM114.wdf.sap.corp)

SapDictionaryGenerationTemplates 7.0006.20060127190811.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:00:45[UTC], changelist=10345, host=PWDFM114.wdf.sap.corp)

SapGenerationFrameworkCore 7.0006.20060127191816.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:52:39[UTC], changelist=10351, host=PWDFM114.wdf.sap.corp)

SapIdeWebDynproCheckLayer 7.0006.20060127202634.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:04:53[UTC], changelist=10381, host=PWDFM114.wdf.sap.corp)

SapMetamodelCommon 7.0006.20060127192855.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:53:16[UTC], changelist=10358, host=PWDFM114.wdf.sap.corp)

SapMetamodelCore 7.0006.20060127192855.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:53:11[UTC], changelist=10358, host=PWDFM114.wdf.sap.corp)

SapMetamodelDictionary 7.0006.20060127190935.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:58:41[UTC], changelist=10346, host=PWDFM114.wdf.sap.corp)

SapMetamodelWebDynpro 7.0006.20060127203045.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:02:36[UTC], changelist=10382, host=PWDFM114.wdf.sap.corp)

SapWebDynproGenerationCTemplates 7.0006.20060206111256.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:16:02[UTC], changelist=10425, host=pwdfm114)

SapWebDynproGenerationCore 7.0006.20060127202634.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:05:07[UTC], changelist=10381, host=PWDFM114.wdf.sap.corp)

SapWebDynproGenerationTemplates 7.0006.20060206111256.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:16:02[UTC], changelist=10425, host=pwdfm114)

sap.com/tc_wddispwda

No information available null

sap.com/pb_api

SapDictionaryGenerationCore 7.0006.20060127190811.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:00:29[UTC], changelist=10345, host=PWDFM114.wdf.sap.corp)

SapDictionaryGenerationTemplates 7.0006.20060127190811.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:00:45[UTC], changelist=10345, host=PWDFM114.wdf.sap.corp)

SapGenerationFrameworkCore 7.0006.20060127191816.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:52:39[UTC], changelist=10351, host=PWDFM114.wdf.sap.corp)

SapIdeWebDynproCheckLayer 7.0006.20060127202634.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:04:53[UTC], changelist=10381, host=PWDFM114.wdf.sap.corp)

SapMetamodelCommon 7.0006.20060127192855.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:53:16[UTC], changelist=10358, host=PWDFM114.wdf.sap.corp)

SapMetamodelCore 7.0006.20060127192855.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:53:11[UTC], changelist=10358, host=PWDFM114.wdf.sap.corp)

SapMetamodelDictionary 7.0006.20060127190935.0000 (release=NW04S_06_REL, buildtime=2006-02-25:16:58:41[UTC], changelist=10346, host=PWDFM114.wdf.sap.corp)

SapMetamodelWebDynpro 7.0006.20060127203045.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:02:36[UTC], changelist=10382, host=PWDFM114.wdf.sap.corp)

SapWebDynproGenerationCTemplates 7.0006.20060206111256.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:16:02[UTC], changelist=10425, host=pwdfm114)

SapWebDynproGenerationCore 7.0006.20060127202634.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:05:07[UTC], changelist=10381, host=PWDFM114.wdf.sap.corp)

SapWebDynproGenerationTemplates 7.0006.20060206111256.0000 (release=NW04S_06_REL, buildtime=2006-02-25:17:16:02[UTC], changelist=10425, host=pwdfm114)

sap.com/tc_wdcorecomp

No information available null

Detailed Error Information

Detailed Exception Chain

java.lang.NullPointerException

at com.sap.security.core.tools.configtool.MainView.disableModification(MainView.java:228)

at com.sap.security.core.tools.configtool.MainView.RestoreSavedSettings(MainView.java:196)

at com.sap.security.core.tools.configtool.wdp.InternalMainView.RestoreSavedSettings(InternalMainView.java:210)

at com.sap.security.core.tools.configtool.MainView.wdDoInit(MainView.java:107)

at com.sap.security.core.tools.configtool.wdp.InternalMainView.wdDoInit(InternalMainView.java:152)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingView.doInit(DelegatingView.java:61)

at com.sap.tc.webdynpro.progmodel.controller.Controller.initController(Controller.java:215)

at com.sap.tc.webdynpro.progmodel.view.View.initController(View.java:398)

at com.sap.tc.webdynpro.progmodel.controller.Controller.init(Controller.java:200)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.getView(ViewManager.java:690)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.bindRoot(ViewManager.java:560)

at com.sap.tc.webdynpro.progmodel.view.ViewManager.init(ViewManager.java:155)

at com.sap.tc.webdynpro.clientserver.window.WebDynproWindow.doOpen(WebDynproWindow.java:311)

at com.sap.tc.webdynpro.clientserver.window.ApplicationWindow.open(ApplicationWindow.java:204)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.init(ClientApplication.java:347)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.initApplication(ApplicationSession.java:668)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:268)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingPortal(ClientSession.java:725)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:661)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:227)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:150)

at com.sap.tc.webdynpro.clientserver.session.core.ApplicationHandle.doProcessing(ApplicationHandle.java:73)

at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.sendDataAndProcessActionInternal(AbstractApplicationProxy.java:739)

at com.sap.tc.webdynpro.portal.pb.impl.AbstractApplicationProxy.create(AbstractApplicationProxy.java:208)

at com.sap.portal.pb.PageBuilder.updateApplications(PageBuilder.java:1240)

at com.sap.portal.pb.PageBuilder.createPage(PageBuilder.java:340)

at com.sap.portal.pb.PageBuilder.init(PageBuilder.java:538)

at com.sap.portal.pb.PageBuilder.wdDoApplicationStateChange(PageBuilder.java:287)

at com.sap.portal.pb.wdp.InternalPageBuilder.wdDoApplicationStateChange(InternalPageBuilder.java:197)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:324)

at com.sap.tc.webdynpro.progmodel.generation.DelegatingComponent.doApplicationStateChange(DelegatingComponent.java:139)

at com.sap.tc.webdynpro.clientserver.cal.ClientComponent.doApplicationStateChange(ClientComponent.java:659)

at com.sap.tc.webdynpro.clientserver.cal.ClientApplication.doApplicationStateChange(ClientApplication.java:520)

at com.sap.tc.webdynpro.clientserver.cal.AbstractClient.executeTasks(AbstractClient.java:120)

at com.sap.tc.webdynpro.clientserver.session.ApplicationSession.doProcessing(ApplicationSession.java:298)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessingStandalone(ClientSession.java:705)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doApplicationProcessing(ClientSession.java:659)

at com.sap.tc.webdynpro.clientserver.session.ClientSession.doProcessing(ClientSession.java:227)

at com.sap.tc.webdynpro.clientserver.session.RequestManager.doProcessing(RequestManager.java:150)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doContent(DispatcherServlet.java:56)

at com.sap.tc.webdynpro.serverimpl.defaultimpl.DispatcherServlet.doPost(DispatcherServlet.java:47)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:160)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)

at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)

_______________________________________________________________

I request u all Gururs to kindly help !

Thanks and Regards

Rahat

[Former Member]

All,

I could resolve the issue by applying the note Note 869852 - Central Note For UME Web Dynpro UIs , the part at page 4/11 :

5)trouble shooting

The second symptom matches our problem and was resolved using the solution b.

Please note if you dont define an account for the Run_as identity it will pickup any user in the Administrator group

I restarted the J2ee after the change.

regards

tarek kamal

[Former Member]

Hi Kamal

Login into Visual Administration tool--

---

Services->Deploy

---

>Container--->

Check the service sap.com/com.sap.security.core.admin running or not. it will in stop status.

Start the service then try it will work.

Regards,

M.Devender.

[Former Member]

I am seeing the same message after switching the UME to AD. any suggestions?

Tarek

[Former Member]

Note 869852 - Maybe this will help.

[Former Member]

Hi,

This note does not exist !

Could you please post the correct note for solving this issue.

Thanks.

M. Aghattass

[Former Member]

Hi Ben,

I have installed EP 7.0 a week back and is updating the patches one by one. However, I have not applied any security policies as such manually. I wud be thankful if u can tell me the procedure for updating security policies that you are talking about.

Regards

Raahat

[Former Member]

Hi,

Have you update security policies ?

Regards

Ben