Removing the '1' from dialed fax numbers

[Former Member]

Hello,

Quick question.. how can I configure the system so that it does not automatically add a '1' before the area code when faxing? I've managed to setup everything for SMTP based faxing and the only issue we're having now is that the faxing software also adds a '1' before the area code... unfortunately we can't easily change that as it would affect a lot of people.

[former_member191062]

Hello,

In the standard there is no option for removing leading numbers from fax addresses in case of SMTP faxing.

The only option would be to modify the landcodes. /* I am not sure wether this would work, as I have not tested this */

Go To Tr. SCOT >> Settings >> Country Code.

Here you find the landcodes. Delete the 1 from the given land entry.

>> Test thre results.

Best regards,

Dezso

[Former Member]

Dezso,

Thanks for your reply. I did try that earlier but unfortunately it gives a hard error when there's a blank/non value in that field. I ended up going into debug mode and going through the logic step by step and there simply doesn't appear to be a way to do this short of making a modification. We'll just have to figure out how to configure our SMTP faxing system to only add the leading 1 if it isn't already present.

[former_member191062]

Hello,

unfortunatelly there is no other way to go, as in case of SMTP faxing you can not configure in which country the FAXServer resides. So it is not possibble to decide at SAP side when to add landcode and when not.

In SMTP Faxing the idea was to use canonical FAX Number format, as it should have the same format in all countries. Usually faxservers can handle canonical number formats.

Best regards,

Dezso

[Former Member]

The solution ended up being changing the destination from $@faxmaker.com to +$@faxmaker.com -- that let the faxing software treat the leading '1' appropriately. Thanks!