Error when Sending Msg to SAP

[Former Member]

All-

When I select the action 'Send Message to SAP' and save I receive the following error (DNO154):

<b>You have not made all required entries in the notification</b>

The long text is as follows:

The data required for the notification to be sent to SAP has not been maintained. At least one of the following entries is missing:

- SAP System Type

- Release

- Notification short text

- Component

- Notification Text (Information for SAP)

Check that you have entered all of the above and then save the notification again.

I have verified that all of this information is included, however I keep receiving the error.

What am I missing?

Thanks,

Nathan

[Former Member · Accepted solution]

Dear Nathaniel Williams ,

When you are sending a message from Support desk to oss,check the follwoing things,

1.In the Transaction data->SAP Attributes check if the SAP system,SAP System Details data is properly displayed.This will come automatically when you give the proper BP number in the Fast Entry Screen.

2.Check whether Component is entered in SAPNETMessage Details.

3.In the fats Enerty,under discribtion,select Information to SAP and type in your information.

4.Now click action and select Send Message to SAP.

Revert Back For clarification.

Thnaks and regards,

Avinash.

[Former Member · Accepted solution]

Thanks guys-

I have already verified that all this information is included. The only thing I think I could be missing is the data within SAP System Details.

FrontendSystem + Version, Software Component, and Support Package Level are all blank. However, they are not required fields and when I do enter data into the fields and try the action again I am given the same notification. I must be missing something else....

[Former Member · Accepted solution]

Hai Nathaniel Williams ,

Please check on the following:

Nathaniel Williams

In order to be able to send messages to SAP some requirements have to

be fullfilled:

1) In SM59 on the Solution Manager system, insure that the destinations

SAP-OSS and SAP-OSS-LIST-O01 are functioning and have the proper user

and password information. Because the customer's "S" number is used to

send the messages to SAP, many issues are directly related to missing

authorizations or an invalid account.

Note: 766505 OSS1: Changes to SAPOSS RFC connection

Note: 802659 Update job RNOTIFUPDATE01 no longer works

2) The customer's "S" number must have four authorizations to send

support notifications to SAP.

The authorizations "Confirm SAP Messages," "Create SAP messages,"

and "Send SAP Messages to SAP."

Under each authorization the user must have either DEBITOR, GLOBAL or

the installation number of the Solution Manager system in order to send

notifications to SAP successfully.

Note that the Super-Administrators can check the"S" number

authorizations by accessing the OSS system, selecting Administration,

then Authorization Analyses.

3) In SU01, insure that the user sending the message to SAP has the

correct parameter. Any user sending a support message to SAP must have

the following parameters in their user master record:

R/3 Releases 4.6D and 6.10+ SAPNETUSID

The parameter must have the user's "S" number assigned, and this "S"

number must have the necessary authorizations (see above.)

4) Before sending a support message to SAP, you must enter text in the

message for SAP. After entering Change Mode, select the "New Text"

button and select "Information for SAP." Enter some text and save. You

will not be able to successfully forward the message to SAP without

taking this step.

5) Insure that the message is assigned to a valid component. Due to

the automated assignment of the component by the Solution Manager, it ispossible that not all assigned components are supported by SAP, and

thus not recognized by the system. The component may be manually

changed prior to forwarding to SAP. Unknown components will generate

the error message "component not found."

I Hope that this information has helped. Please provide me feedback.

Thanks and regards,

Avinash.

[Former Member · Accepted solution]

Thanks avinash,

I checked your recommendations and all have been accounted for. I only receive this error message when I try to send a message to SAP after creating the message via the option Help --> Create Support Message. However; when I create a message via the T-code NOTIF_CREATE, the message is sent to SAP successfully.

Therefore, I am missing something when it comes to creating a message via the option Help --> Create Support Message. When I try to enter a descriptive text (information for SAP) and save it, it doesn't copy over into the Overview Log (thus the text is not being saved). It works when I process a message after creating it with NOTIF_CREATE.

Any ideas?

[Former Member · Accepted solution]

Hi Nathaniel Williams,

1.Are you using Standard Transaction SLFN or is it a cuztomized Transaction?

2.As you told you are able to create from Notif_Create which by default create the SLFN transaction.

Please compare the transaction types in CRM_DNO_MONITOR whether both are SLFN.

After creating a Support Desk Message,when you enter some information in Information to SAP and save,is you are able to see the Information to SAP under log?

Hope this is helpful.

Thanks and Regards,

Avinash.

[Former Member · Accepted solution]

Avinash-

We are using the standard transaction type SLFN.

After entering a text type (such as information to SAP) and saving, it is not being saved / displayed in the log within the Overview Tab of the Transaction tab.

[Former Member · Accepted solution]

Solved it myself.

Action Definition SLFN0001_ADVANCED_UPDATE_DNO was not configured properly.

[Former Member · Accepted solution]

Hi Nathaniel,

Great Work,congrates.

Thanks for mailing the solution.

Regards,

Avinash.

[Former Member · Accepted solution]

Hi,

We are inplmenting solution manager.

we are facing same problem can u provide us the solution which u applied.

Thanks and Regards

[Former Member · Accepted solution]

Are you using 4.0? First, make sure your action definition SLFN0001_ADVANCED_UPDATE_DNO is not marked as inactive.

Transaction CRMC_ACTION_DEF

Highlight your Action Profile (e.g.SLFN0001_ADVANCED)

Double click Action Definition folder on the left side of the screen

Ensure the inactive box is not checked for SLFN0001_ADVANCED_UPDATE_DNO

If this does not solve it please open a new thread describing your exact problem, this thread has been closed.

[Former Member]

Did you enter a "Information fro SAP" text type?